E-Commerce Fulfillment Associates Full Time
About The Position
E-Commerce Fulfillment Associates perform warehouse and order-fulfillment activities for BJ’s Wholesale Club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from a list using a handheld RF scanner, verifying items and counts, moving orders to a staging area, and packaging orders according to standard procedures. Associates work to meet deadlines, service-level agreements, productivity metrics, and other performance goals while maintaining a clean, organized, and safe work area. Associates communicate inventory and equipment problems, report expired or short-dated items, coordinate replenishment with club teams, and process returns. They follow club policies, procedures, dress-code requirements, and established operating standards; provide friendly service to members; and may work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Meet OMNI productivity expectations, including service-level agreements, performance metrics, and goals.
Nice To Haves
- Previous order-pulling experience.
- Big-box or wholesale retail experience.
- Previous RF scanner experience.
Responsibilities
- Pull merchandise from pick lists and use a handheld RF scanner to pick orders and verify merchandise.
- Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
- Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate club team members.
- Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
- Complete orders promptly and meet productivity requirements, deadlines, service-level agreements, performance metrics, and goals.
- Follow operational processes and established SOPs for BOPIC, Curbside, and Ship from Club.
- Take responsibility for individual performance and work with club leadership when performance metrics are not met.
- Keep the SFC area neat, clean, and organized; perform housekeeping duties, including removing trash and cardboard, and handle damaged or spoiled products according to SOPs.
- Process returns to the club and determine how to handle them, including through DDR or the Membership desk.
- Maintain club policies and procedures, including dress-code standards.
- Provide friendly, courteous service and help resolve or escalate member concerns.
- Maintain a safe and positive environment and work collaboratively to meet club standards.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Daily Pay access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Medical plan options, with optional dental and vision coverage.
- Health Savings Account and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares purchasable at a 15% discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
