E-Commerce Customer Success Specialist
Building Team Solutions•Austin, TX
•Onsite
About The Position
We are seeking an E-Commerce Customer Success Specialist to join our growing team in Northwest Austin. This is a customer-focused position supporting clients, online sales channels, and product inquiries while helping maintain an exceptional customer experience. The ideal candidate enjoys working with people, solving problems, supporting customers through various communication channels, and learning technical products. This role combines customer service, account support, e-commerce operations, and basic technical troubleshooting.
Requirements
- Associate's Degree or Bachelor's Degree
- Previous customer service, account support, hospitality, retail, help desk, or related experience
- Strong verbal and written communication skills
- Comfortable speaking with customers by phone and email
- Proficiency with Microsoft Office and Google Workspace
- Self-motivated with strong organizational skills
- Ability to work independently while contributing to a team environment
Nice To Haves
- Experience supporting e-commerce or online marketplace platforms
- Inside sales or customer-facing sales support experience
- Technical aptitude and interest in technology products
- Experience with networking equipment, IP phones, cameras, Wi-Fi systems, or PC troubleshooting
- Familiarity with Amazon Seller Central, eBay, or similar online sales channels
Responsibilities
- Respond to customer inquiries via phone, email, and online marketplaces
- Assist customers with product questions, order support, and solution recommendations
- Build positive customer relationships through professional and timely communication
- Ensure customer issues are resolved accurately and efficiently
- Assist in managing online sales channels, including marketplace platforms
- Update and maintain product listings and product information
- Coordinate customer service requests originating from online marketplaces
- Monitor marketplace activity and customer feedback
- Support ongoing online sales initiatives and campaigns
- Provide basic technical support and product guidance
- Assist customers in identifying the right solutions for their applications
- Troubleshoot common product and connectivity-related issues
- Learn and maintain knowledge of networking, connectivity, and technology-based products
- Coordinate and support product training sessions for customers and team members
- Help educate customers on product features and best practices
- Serve as a trusted resource for product knowledge and customer support
Benefits
- Competitive hourly compensation
- Health, Dental, and Vision Insurance
- 100% Employer-Paid Employee Coverage
- Flexible PTO Policy
- 401(k) with Employer Matching
- Stable, Long-Term Career Opportunity
- Collaborative Team Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
