e-COMMERCE/CLERK

The Kroger Co.•Mount Washington, KY

12h

About The Position

Select and gather products for customers’ online orders efficiently while paying attention to freshness and quality. Assemble orders, process coupons and payment, and retrieve and load orders into customers’ cars at pickup. Provide a positive customer-service experience that encourages customers to return to online shopping, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Initiate and complete product selection for customers’ online orders.
Read and follow directions in order notes.
Ensure the quality and freshness of selected items.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify its accuracy, and load it into the customer’s car.
Process orders through the point-of-sale system.
Follow policies and procedures for selecting substitutions when items are out of stock.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report items needing repair to the store e-Commerce supervisor or other store management.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Support and assist minors, individuals with special needs, and older adults through direct interaction.
Perform the essential job functions with or without reasonable accommodation.