e-COMMERCE/CLERK

Kroger • Boulder, CO

3d • Onsite

About The Position

The e-Commerce Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role assembles orders, processes coupons and payments, and retrieves and loads orders into customers’ cars when they arrive for pickup. It provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The position works cooperatively in a fast-paced, sometimes stressful environment and supports customers through direct interaction, including minors, individuals with special needs, and older adults. The essential job functions must be performed with or without reasonable accommodation.

Requirements

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

• Experience in a production-oriented or warehouse environment.
• Experience stocking shelves.
• Experience as a cashier.

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
• Initiate and complete the selection process for customers’ online orders, following directions in order notes.
• Ensure the quality and freshness of selected items.
• Communicate with customers by portable phone and respond to calls professionally and promptly.
• Retrieve each customer’s order from staging locations, verify accuracy, and load the order into the customer’s car.
• Process orders through the point-of-sale (POS) system, including coupons and payment.
• Follow policies and procedures to determine appropriate substitutions for out-of-stock items and communicate substitutions or exceptions at pickup.
• Scan and bag orders on the go according to bagging standards.
• Maintain the organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
• Inspect equipment and notify the store e-Commerce supervisor or other store management when repairs are needed.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
• Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed