e-COMMERCE/CLERK

The Kroger Co.•Fairbanks, AK

4d•Onsite

About The Position

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payment, and retrieve, deliver, and load orders into customers’ cars when they arrive for pickup. Provide a positive customer service experience that encourages customers to return to online shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes processing orders through the point-of-sale system, following procedures for substitutions, communicating with customers about orders, maintaining staging areas and equipment, and assisting with training new team members. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete selection of customers’ online orders, following directions in order notes.
Ensure the quality and freshness of selected items.
Communicate with customers by portable phone and respond to calls professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load orders into customers’ cars.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures for selecting appropriate substitutions when items are out of stock.
Scan and bag orders while following bagging standards.
Communicate substitutions or exceptions to customers at pickup.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report repair needs to the store e-Commerce supervisor or other store management.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.