e-COMMERCE/CLERK

The Kroger Co. • Houston, TX

15h • Onsite

About The Position

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payment, and deliver and load orders into customers’ cars when they arrive for pickup. Provide a positive customer service experience and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills, including counting, addition, and subtraction.

Nice To Haves

• Experience in a production-oriented or warehouse environment.
• Experience stocking shelves.
• Experience as a cashier.

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
• Initiate and complete the selection process for customers’ online orders.
• Read and follow directions in the order note section.
• Ensure the quality and freshness of all selected items.
• Communicate with customers by portable phone and respond to calls professionally and promptly.
• Retrieve each customer’s order from staging locations, ensure order accuracy, and load orders into customers’ cars.
• Process orders through the point-of-sale (POS) system.
• Follow policies and procedures to select appropriate substitutions for out-of-stock items.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or order exceptions to customers at pickup.
• Maintain the organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item-location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify the store e-Commerce supervisor or other store management when repairs are needed.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed