e-Commerce Associate

Goodwill Southern California • Los Angeles, CA

1d • Onsite

About The Position

As part of our rapidly expanding E-Commerce operations, you'll play a vital role in connecting unique donations to online shoppers nationwide. We offer a supportive work environment focused on skill development, continuous learning, and long-term career growth within Goodwill’s mission-driven community. Depending on daily production needs and candidate strengths, responsibilities will focus on inventory intake and product evaluation, order picking and shipping, or a combination of both tracks.

Requirements

• High school diploma or general education degree (GED) required.
• 1 year of experience in retail, warehouse, production, or a related environment preferred.
• Experience handling merchandise, sorting, or working with inventory is a plus.
• Basic computer skills and ability to learn inventory and listing systems.
• Ability to follow processes, meet production goals, and maintain accuracy.
• Strong attention to detail, organization, and willingness to learn.
• Organized and detail oriented.
• Background and Drug Screen required.

Responsibilities

• Inventory Intake, Evaluation & Quality Control: Receive, unload, sort, label, and scan incoming merchandise and donations. Inspect items to assess condition, quality, and overall sale readiness. Research items to determine specifications, market value, and accurate titles; operate testing tools as needed (e.g., jewelry or specialty equipment). Utilize internal systems (e.g., NOS) to complete product check-in and quality processing.
• Product Listing & Preparation: Photograph merchandise and draft clear, accurate product descriptions. List media (e.g., books, DVDs) and general merchandise for online sale in alignment with company standards. Maintain organized inventory and rotation schedules, purging outdated stock as required.
• Picking, Packing & Shipping Logistics: Use handheld scanners (e.g., Zebra) to navigate inventory and pick merchandise for online orders. Pack orders and prepare outgoing shipments using specialized equipment (e.g., box makers) and shipping software. Generate shipping labels and documentation for carrier pickup (FedEx, USPS, OSM, etc.). Sort outbound shipments and support daily carrier pickup schedules.
• Operations, Safety & Customer Support: Meet or exceed established daily processing, listing, and shipping targets. Maintain accurate production logs, processing records, and inventory data. Respond to customer pickup inquiries and escalate complex issues appropriately. Safely load/unload delivery trucks and assist with general material handling. Adhere to all safety guidelines and product flow protocols, maintaining a clean and safe workstation.

Benefits

• Opportunity to grow within Goodwill’s retail leadership pathway.
• Supportive, mission-driven culture focused on developing people and strengthening communities.
• Work in a dynamic environment where teamwork, service, and purpose come together.
• Full-time position
• Hourly Rate: $18.47
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED