E-Commerce Associate
About The Position
Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide. Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new. The Ecommerce Associate plays an essential role in the daily operations of Mine & Yours’ online business. This position ensures that products are accurately represented on the website, orders are fulfilled with precision, and the back-of-house (BOH) environment meets the company’s luxury standards. The role is ideal for detail-oriented, organized individuals who thrive in a fast-paced environment and have a passion for fashion and luxury retail.
Requirements
- High attention to detail and organizational skills.
- Ability to multitask while maintaining accuracy.
- Excellent written and verbal communication.
Nice To Haves
- 1-2 years of retail, ecommerce, or logistics experience preferred.
- Interest in fashion, styling, or luxury retail is an asset.
Responsibilities
- Pull, pack, and ship online orders accurately and efficiently.
- Ensure every order reflects the Mine & Yours luxury unboxing experience.
- Maintain cleanliness, organization, and product care in all BOH areas.
- Support inventory transfers, tagging, and internal product movements.
- Communicate proactively with teammates and leads regarding shipping delays or product discrepancies.
- Write and publish accurate product descriptions (PDs) for new arrivals.
- Ensure products are tagged, categorized, and priced correctly.
- Assist with merchandising and categorization of products on the website and homepage.
- Identify products on the floor that are unshot or unpublished and escalate for prioritization.
- Respond promptly to customer inquiries via Gorgias, maintaining a professional and brand-aligned tone.
- Resolve order and shipping inquiries quickly and accurately.
- Support escalations and work closely with the Senior Associate and Ecommerce Manager on resolutions.
- Partner with the Buying, Retail, and Studio teams to maintain product flow from intake → photography → live.
- Support studio prep and campaign merchandising when required.
- Report errors or workflow gaps proactively to leadership.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
