E-Commerce Associate

Mine & Yours•Toronto, ON

11d•Onsite

About The Position

The Ecommerce Associate plays an essential role in the daily operations of Mine & Yours’ online business. This position ensures that products are accurately represented on the website, orders are fulfilled with precision, and the back-of-house (BOH) environment meets the company’s luxury standards. The role is ideal for detail-oriented, organized individuals who thrive in a fast-paced environment and have a passion for fashion and luxury retail.

Requirements

High attention to detail and organizational skills.
Ability to multitask while maintaining accuracy.
Excellent written and verbal communication.

Nice To Haves

1-2 years of retail, ecommerce, or logistics experience
Interest in fashion, styling, or luxury retail

Responsibilities

Pull, pack, and ship online orders accurately and efficiently.
Ensure every order reflects the Mine & Yours luxury unboxing experience.
Maintain cleanliness, organization, and product care in all BOH areas.
Support inventory transfers, tagging, and internal product movements.
Communicate proactively with teammates and leads regarding shipping delays or product discrepancies.
Write and publish accurate product descriptions (PDs) for new arrivals.
Ensure products are tagged, categorized, and priced correctly.
Assist with merchandising and categorization of products on the website and homepage.
Identify products on the floor that are unshot or unpublished and escalate for prioritization.
Respond promptly to customer inquiries via Gorgias, maintaining a professional and brand-aligned tone.
Resolve order and shipping inquiries quickly and accurately.
Support escalations and work closely with the Senior Associate and Ecommerce Manager on resolutions.
Partner with the Buying, Retail, and Studio teams to maintain product flow from intake → photography → live.
Support studio prep and campaign merchandising when required.
Report errors or workflow gaps proactively to leadership.