E-Commerce Associate

Country Music Foundation•Nashville, TN

4d•Onsite

About The Position

The E-Commerce Associate reports to the E-Commerce Coordinator and is responsible for order fulfillment and customer service related to the Museum Store and Hatch Show Print online stores. The retail department includes two retail stores and an art gallery within the museum building, with a total of 8,800 square feet of selling space. Two online stores, as well as wholesale and product development are key elements of the business. The department generates revenue through the sales of goods that provide vital operating revenue for the museum.

Requirements

High School graduate
Previous retail or e-commerce experience
Ability to multi-task and problem solve
Upbeat and energetic
Knowledge of Microsoft Office products
Weekend and evening availability
Demonstrates empathy and a sense of ownership, actively striving to make another's experience better
Strong coaching skills
Strong communication skills (oral, written and presentation)
Hands-on, initiator, and hard worker
High performer, driven through self-motivation and agility
Detail-oriented
A team player
Ethical, honest and accountable
Punctuality and reliability
Must be able to work a flexible schedule including weekends, evenings and some holidays
Standing required for almost entire work shift
Bend, lift, open, and move product up to 50 pounds as needed

Nice To Haves

Experience with direct customer interaction
Experience in omnichannel retail operations
Knowledge of retail inventory control processes
Experience with Shopify or other e-commerce platforms
Experience with ShipStation or other shipping platforms
Strong customer service skills

Responsibilities

Pull/pack and ship all incoming e-commerce orders using Shopify and ShipStation software
Follow departmental protocols regarding inventory storage and movement between store locations
Alert management if items are being oversold or are showing incorrect stock levels
Package and ship in-store order shipments in a timely matter and provide tracking information
Coordinate with other retail staff sharing work and stockroom spaces
Uphold a superior level of customer service when assisting with online customers.
Establish a working relationship with all fellow store staff to support company initiatives and objectives.
Bring positive recognition to CMHOF’s brand through professionalism, an enthusiastic attitude, and effective communication
Represent CMHOF’s core values, emphasizing a positive work environment that is fun and unique
Ability to perform other tasks as assigned from time to time by management without hesitation

Benefits

Medical, Dental, Vision, Life Insurance Options
Competitive Pay
Paid Vacation and Sick Days
Paid Floating Holidays (2)
Time and a Half Holiday Pay
401(K) with Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
FSA and Dependent Care Options
Volunteering and Community Engagement Opportunities