E-Business Coordinator

Air Liquide•Montreal, QC

1d•Onsite

About The Position

The eBusiness Coordinator will report to the eBusiness Manager. The eBusiness Coordinator plays a crucial role in managing user accounts and supporting the eCommerce platform. He/She will help maintain new and existing accounts and users using the web administration tool. The eBusiness Coordinator will help train new and existing associates on the eCommerce platform, ensuring that all users are able to navigate the system effectively. Key responsibilities include creating new users and accounts, communicating with customers and account managers regarding login credentials, and maintaining the site by managing password resets, reporting site issues and updating user profiles. In addition to user management, the eBusiness Coordinator will create and maintain customers’ “My Purchase List” quick order templates. The eBusiness Coordinator will also identify users with declining activity, understand their issues and offer assistance. This role involves helping to identify B2B prospects and create new Air Liquide accounts for online applications, as well as tracking and monitoring metrics of regional customer adoption activity. Overall, the eBusiness Coordinator is an integral part of improving the customer experience.

Requirements

Education in digital marketing, customer service, eCommerce support or related work experience.
At least one year's experience in a customer service or eCommerce support role (an advantage).
Customer service skills to support internal and external eCommerce users (an advantage).
Understanding of regional business and knowledge of basic eCommerce principles, technology and terminology (an advantage).
Intermediate knowledge of Google Suite applications (Sheet, Doc and Gmail).
Excellent oral and written communication skills, in French and English
You are self-motivated, well-organized and able to work independently.
Attention to detail and ability to accurately complete compliance documentation.

Responsibilities

Manage the maintenance of new and existing accounts and users using the Oracle Commerce Cloud web administration tool
Participate in the training of new and existing associates on the eBusiness platform.
Configure new users and accounts in the OCC web administration tool.
Communicate with customers and/or account managers regarding login credentials.
Maintain site, including resetting passwords, reporting site issues and updating user profiles.
Create and maintain customer “My Purchase List” quick order templates.
Contact users who have registered but not logged in, and identify users whose activity has declined.
Identify and understand user problems and offer help.
Help identify B2B prospects and set up new Air Liquide accounts for online requests.
Track and monitor all activity indicators relating to regional customer adoption.
Provide eBusiness training to new and existing associates.
Monitor daily Internet orders and ensure that they are dispatched to customers on time.