Coordinator, E-Billing

Norton Rose Fulbright•Minneapolis, MN

5d•Hybrid

About The Position

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors. The Coordinator, eBilling is responsible for the electronic invoice submission process. This includes the conversion, and maintenance of electronic Ledes files, and the submission and administration of electronic invoices through eBilling Hub, as well as specific vendors. This position is based in Austin, Dallas, Houston, Minneapolis, or San Antonio and will report to Manager, Billing.

Requirements

Minimum three years of experience with electronic billing, preferably in a law firm or professional services environment.
Experienced with Excel, Word, and Outlook.
Strong written and verbal communication skills.
Strong attention to detail.
Superior customer service skills and a team player.
Ability to multi-task and meet deadlines in a fast-paced business environment.

Nice To Haves

SAP experience preferred.
LEDES file experience a plus.
Knowledge of eBilling Hub a plus.

Responsibilities

Submit electronic billing invoices and utilize eBilling Hub to manage their progress until invoices are ultimately accepted by the client.
Work as a team with other ebillers to ensure seamless process.
Maintain log of all submissions and send timely reminders regarding rejected invoices until the issues are resolved.
Provide excellent and responsive customer service to legal and administrative personnel in both domestic and foreign offices.
Work collaboratively with billing coordinators around the Firm to ensure proper policies and procedures are being followed; develop improvements to these policies and to overall electronic billing efficiencies.
Work collaboratively with the Collections Team to ensure aged electronic invoices are properly submitted.
Work collaboratively with Billing Team to analyze, identify, recommend, and implement improvements to electronic billing policies and efficiencies; utilize management reports and troubleshoot electronic billing issues.
Meet with lawyers or practice coordinators to discuss electronic billing processes when requested.
Perform other projects and duties as assigned by management.
Other duties Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Access to three medical plans
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pre-tax benefits such as health savings and flexible spending accounts
401(k) savings plan
Profit-sharing plans
Fertility benefits
Competitive paid time off plan (minimum of 20 days off based on role and tenure)
Paid parental leave (minimum of 14 weeks)
11 Firm holidays