E-Billing Specialist

DAVIS GRAHAM & STUBBS LLP•Denver, CO

3d•Hybrid

About The Position

The E-Billing Specialist is responsible for the accurate and timely submission of client invoices through electronic billing platforms to ensure compliance with client-specific e-billing requirements, and for the timely transmittal of client invoices via the BillBlast E-Mailing module. This role partners closely with Billing & Collections and Client Account positions, billing attorneys, and legal assistants to resolve e-billed invoice rejections, manage e-billing rule sets, support the end-to-end e-billing process from submission through acceptance and payment, ensure the submission/delivery of e-mailed invoices to clients, and client contact reconciliation.

Requirements

Strong attention to detail, data accuracy, and ability to interpret client e‑billing guidelines.
Experience working with e‑billing platforms and common legal e‑billing formats (e.g., LEDES), experience with BillBlast is a plus.
Analytical mindset with the ability to identify trends, diagnose issues, and resolve discrepancies through audit and root-cause analysis.
Clear, professional communication skills; ability to partner effectively with attorneys, legal assistants, finance teams, and clients as needed to obtain and validate information.
Ability to work independently and collaboratively in a fast-paced environment, balancing accuracy with responsiveness and service.
Proficiency with Microsoft Excel and Word; ability to create reports, track deadlines, and document procedures.
Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive firm and client information.
Strong organizational skills with a consistent focus on data quality, documentation, and process improvement.
Positive attitude, strong work ethic, and dependable attendance.
High school diploma or equivalent required

Nice To Haves

Knowledge of accounting principles and practices as normally acquired through an Associate’s degree in Accounting or a closely related field, or equivalent combination of training and experience.
3+ years of experience in a law firm billing, finance, or operations environment, with a strong understanding of client/matter setup and billing structures.
Experience with legal billing software, Aderant Expert, and BillBlast, is preferred.
High attention to detail, strong analytical skills, and the ability to manage deadlines and changing priorities in a service-oriented environment.

Responsibilities

Submit invoices through client e‑billing platforms in accordance with client guidelines and deadlines; coordinate with Billing & Collections Specialists to ensure invoice files and supporting documentation are complete prior to submission; confirm successful transmission and track invoice status through acceptance.
Maintain and apply e‑billing rule sets (including platform rules/EM rules and outside counsel guidelines (OCGs)) to reduce rejections and delays; resolve compliance issues such as timekeeper/task code requirements, narrative standards, and required attachments; partner with attorneys and Billing & Collections Specialists to implement client-specific billing requirements to improve first-pass acceptance.
Monitor submitted invoices for rejections, short pays, and other exceptions, then research root causes and coordinate corrections to include working with Billing & Collections Specialists, Client Account Specialists, attorneys, and support staff; track and communicate rejection trends and recommended corrective actions.
Prepare and process appeals for reduced or denied e‑billed invoices, coordinating with attorneys and support staff to obtain required substantiation; research and respond to client deduction and compliance inquiries related to e‑billed invoices; maintain records of appeals, outcomes, and client feedback to support continuous improvement.
Maintain client/matter profiles within e‑billing platforms (including required fields, contacts, and submission settings) ; submit updated billing rates into e-billing sites, coordinate between client and attorneys as necessary; perform e‑billing related matter and contact reconciliation (e.g., reference numbers and contact data) to support successful submissions; perform ongoing e‑billing data maintenance, including automatic notifications and platform updates as needed.
Prepare e‑billing status and exception reports (rejections, appeals, deductions, aging in platform) and respond to ad hoc data requests; maintain e‑billing documentation, including platform guidelines, client requirements, and internal process notes; review metrics and trends to identify opportunities to improve acceptance rates, timeliness, and process efficiency.
Release invoices to be emailed to clients via the BillBlast Email module, paying attention to attorney and client requirements; confirm successful delivery and work with Client Account Specialist and Legal Assistants to correct contact information; maintain documentation of attorney and client requirements.
Assist attorneys with preparation of matter budgets and submit budgets in e-billing platforms; research budget rejections and coordinate with attorneys and clients to resubmit budgets; submit accruals per client guidelines into e-billing platforms or via email to client contacts.