E-Billing Supervisor

Manatt, Phelps & Phillips, LLP•Los Angeles, CA

About The Position

The Electronic Billing Supervisor is a key role within the Billing & Accounts Receivable team, responsible for leading and coordinating all aspects of legal e-billing processes. This role will supervise a team of billing specialists, maintain and enhance e-billing systems, ensure accurate and timely invoice submissions, and provide guidance and support to internal stakeholders and external law firms. The ideal candidate is a detail-oriented leader with strong communication skills, hands-on billing experience, and a proactive mindset focused on accuracy, process improvement, and collaboration.

Requirements

Minimum of 4–6 years of experience in legal billing, finance operations, or e-billing systems within a legal or corporate environment.
Prior supervisory or team lead experience strongly preferred.
Proficiency in e-billing platforms (e.g., Legal Tracker, CounselLink, Collaborati, Tymetrix360, or similar systems).
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills; able to work effectively with cross-functional teams, vendors, and external counsel.
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong commitment to process improvement and operational excellence.

Responsibilities

Supervise a skilled Electronic Billing team, offering daily oversight, mentorship, and guidance in collaboration with the Billing, AR and Client Arrangement & Compliance teams.
Maintain full ownership of the e-billing platform; serve as the primary resource for system configuration, administration, user support, and training.
Assist with onboarding and implementation of a new e-billing system.
Support the professional growth and development of team members through coaching and performance feedback.
Provide backup support to the e-Billing team where necessary and assist with special billing projects.
Accurately and timely submit a high volume of electronic bills each month, including complex invoices generated by the billing team.
Monitor invoice submissions, rejections, and appeals; ensure prompt and compliant resolution through communication with billing professionals and specialists.
Communicate invoice rejections and adjustments clearly to billing professionals and guide next steps.
Review and maintain accurate client and matter setup in the billing system for consistency and correctness.
Create and manage up-to-date client- and billing professional-specific billing instructions.
Familiarize self with client-specific fee arrangements and act as a resource for implementation strategies.
Ensure the timely resolution of electronic billing issues impacting cash flow by collaborating with Collections and other departments.
Act as a liaison between billing professionals, assistants, and clients to solve billing problems, ensuring timely bill submission.
Escalate unresolved or complex billing issues to the Director of Billing and Accounts Receivable with clear summaries and suggested resolutions.
Respond to law firm and vendor inquiries; ensure accurate and prompt responses.
Clearly communicate Firm billing policies (e.g., write-offs, carryforwards) to internal teams and ensure compliance.
Actively listen to feedback from billing professionals and propose process improvements to leadership.
Spearhead and manage the legal accruals process, including monthly accruals requested by e-billing clients.
Assist with tracking and reporting of budgets, deadlines, and matter statuses.
Update and manage key billing and operational metrics; deliver reporting and data to relevant stakeholders.
Contribute to cross-functional process improvement initiatives that enhance billing efficiency, compliance, and system functionality.