E Banking Specialist

Investar Bank National As•Baton Rouge, LA

11d

About The Position

The E Banking Specialist provides Treasury Management and consumer online banking user support, researches and resolves complex customer inquiries, and provides system and product support to ensure customers have the features and functions needed for their business needs. Supported products include ACH Origination, Remote Deposit Capture (RDC), Mobile Banking, Positive Pay, Virtual Vault, Line Link, Bill Pay, and general online banking services.

Requirements

At least 5 years of experience in bank operations.
Thorough understanding of NACHA Rules and Regulations.
Thorough understanding of Check 21 Regulations.
Thorough understanding of Regulation CC.
Experience with or ability to learn the bank’s core applications and various PC applications.
Strong reasoning and decision-making skills.
Excellent interpersonal skills.
Superior customer service skills.
Strong verbal and written communication skills.
Good organizational skills.
Excellent multitasking skills.
Ability to work under stress and meet deadlines.
Ability to operate a keyboard and read and interpret a document.
Ability to travel if required to perform essential job functions.
Ability to lift, move, or carry approximately 20 pounds if required, subject to accommodation.

Nice To Haves

Q2 Digital Banking platform experience.
Associate degree.
AAP Certification.

Responsibilities

Provide customer support and troubleshoot issues with online banking and Treasury Management products.
Assist customers with online banking enrollment and setup of features and applications.
Receive and review Treasury Management Agreements for completeness and required documentation; set up and implement selected services and provide ongoing support.
Perform annual ACH and RDC customer audits in accordance with NACHA rules.
Coordinate application and system upgrades associated with online banking services.
Calculate and reconcile monthly manual account analysis billing.
Reconcile and maintain balance logs for Virtual Vault deposits and change orders.
Assist the Treasury Management Product Manager in maintaining Treasury Management Agreements, procedures, and policies.
Maintain statistical data for monthly internal reporting and annual board reports.
Ensure work complies with applicable laws, regulations, policies, and guidelines.
Perform other duties as assigned.