Dynamics 365 Functional Lead

The Maven Group • Columbia, MD

9d

About The Position

Our client, a leading global technology manufacturer, is seeking a Senior Dynamics 365 Functional Lead to bridge the gap between the business and its Dynamics 365 Sales and Field Service platforms. This business-facing role calls for someone who understands how sales and service teams work and can shape Dynamics 365 to support them.

The role partners with Sales, Service, and Operations leaders to gather requirements, map business processes, and translate them into functional designs. It configures and refines Dynamics 365 Sales and Field Service, leads workshops and solution walkthroughs, supports testing and go-live, and drives user adoption. The Functional Lead also works with IT, system integrators, and Microsoft to ensure solutions meet business needs and recommends ongoing platform improvements.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 2 years of hands-on functional experience with Dynamics 365 Sales and Field Service modules.
• Background as a business analyst, functional consultant, or CRM lead.
• Strong skills in requirements gathering, process mapping, and solution configuration.
• Experience supporting UAT, training, and user adoption.
• Excellent written and verbal communication, including communication with senior leadership.
• Ability to manage priorities independently and work across business, IT, and vendor teams.

Nice To Haves

• Microsoft certifications such as MB-210, MB-240, or PL-200.
• Familiarity with Power Platform, including Power Apps and Power Automate.
• Exposure to Copilot or other AI features in Dynamics 365.
• Power BI experience.

Responsibilities

• Partner with Sales, Service, and Operations leaders to gather requirements.
• Map business processes and translate them into clear functional designs.
• Configure and refine Dynamics 365 Sales and Field Service.
• Lead workshops and solution walkthroughs.
• Support testing and go-live.
• Drive user adoption.
• Work with IT, system integrators, and Microsoft to ensure delivered solutions meet business needs.
• Recommend ongoing improvements as the platform evolves.

Benefits

• Day-one benefits.
• 401(k) match with profit sharing.
• Front-loaded PTO.
• Tuition assistance.
• Strong focus on career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior