Lead Microsoft Dynamics 365 Developer

Kemper•Downers Grove, AL

1d•$89,000 - $148,100•Onsite

About The Position

Kemper is seeking a Lead Microsoft Dynamics 365 Developer to serve as the subject-matter expert for its Microsoft Dynamics 365 Customer Relationship Management (CRM) and Power Platform solutions. The role provides application-level technical ownership and leads the design, development, administration, integration, and production support of complex, business-critical CRM capabilities. It supports Direct-to-Consumer lead intake, distribution, and sales workflows, as well as integrations with policy, agency licensing, and other enterprise systems. The developer operates with a high degree of autonomy and partners with Architects, Software Engineers, business leaders, and cross-functional technology teams to deliver secure, reliable, and scalable solutions within enterprise architecture and platform standards. The role provides technical leadership, supports production operations, and advances platform reliability, governance, and technical sustainability. The position works at a Kemper office in Alpharetta, Georgia; Birmingham, Alabama; Chicago, Illinois; Dallas, Texas; Downers Grove, Illinois; or Jacksonville, Florida. The listed salary range is $89,000 to $148,100. The role is eligible for an annual discretionary bonus and Kemper benefits, including Medical, Dental, Vision, PTO, and 401(k). Visa sponsorship is not included.

Requirements

Bachelor of Science in Computer Engineering, Computer Science, Information Systems, or a related area of study, or equivalent professional experience.
At least 5 years of progressively responsible hands-on experience administering, customizing, developing, and supporting Microsoft Dynamics 365.
Demonstrated experience independently leading the design and delivery of complex enterprise CRM solutions; strong Dynamics 365 for Sales experience is required.
Advanced Microsoft Power Platform expertise, including Model-Driven and Canvas Power Apps, Power Automate, Dataverse, plug-ins, and JavaScript, with the ability to lead complex application design and implementation.
Strong experience with C#/.NET and Microsoft Dataverse, including advanced customizations, business rules, security, data relationships, and application integration patterns.
Proficiency managing Power Platform environments, user licenses, security roles, Outlook integration, and related administration.
Proficiency creating, managing, and deploying managed and unmanaged solutions across multiple environments.
Demonstrated experience leading the design and support of complex enterprise integrations using APIs and REST services, troubleshooting workflows across CRM and downstream systems, and partnering with architecture and platform teams on broader technical decisions.
Advanced problem-solving and analytical skills, including independently diagnosing and leading resolution of complex application, data, integration, and production issues.
Ability to quickly learn new concepts, unfamiliar platforms, and technologies and apply them to business and technical problems.
Strong written and verbal communication skills, including influencing technical and business stakeholders, explaining complex technical concepts, and leading cross-functional technical discussions.
Strong organizational and time-management skills and the ability to independently manage competing priorities, technical dependencies, production support, and delivery commitments.
Ability to create clear technical, operational, and end-user documentation and provide mentoring, knowledge transfer, and technical guidance to team members.

Nice To Haves

Experience with Azure DevOps and/or Power Platform Pipelines.
Experience with Java and Spring Boot, API testing tools such as Postman, and integration with enterprise applications.
Experience with ServiceNow, Splunk, Power FX, Power Query, and Snowflake.
Experience with Microsoft Customer Insights or marketing automation platforms such as Salesforce Marketing Cloud, Microsoft Dynamics 365 Marketing/Customer Insights, or HubSpot.
Experience working with third-party vendors and within Agile and Waterfall delivery methodologies.
Insurance industry experience, particularly with lead management, policy administration, agency/producer licensing, sales, or distribution processes.

Responsibilities

Lead the design, configuration, customization, development, and production support of complex Dynamics 365 for Sales and broader Microsoft Power Platform solutions; serve as a technical escalation point for the platform.
Partner with business leaders and cross-functional teams, including QA, Marketing, Security, PMO, and enterprise technology teams, to translate business needs into technical solutions, influence delivery decisions, and drive implementation.
Lead application-level solution design and develop Model-Driven and Canvas Power Apps, Power Automate flows, Dynamics 365 plug-ins, JavaScript, and C#/.NET customizations for complex business processes.
Administer and govern Power Platform environments, user licensing, security roles, application access, Outlook integration, and related configuration; identify and implement improvements to reliability and supportability.
Own application lifecycle management for Dynamics 365 and Power Platform solutions, including managed and unmanaged solutions, environment promotion, deployments, release readiness, and platform upgrades.
Lead the technical design and support of Direct-to-Consumer lead intake, routing, distribution, and sales workflows, including integrations with policy administration, agency licensing, and other enterprise systems.
Lead analysis and implementation of integrations using APIs and REST services; collaborate with Java/Spring Boot and other application teams to resolve end-to-end data and transaction issues.
Partner with Architects on integration or platform decisions with broader enterprise impact.
Act as a senior technical escalation point for complex production issues across CRM, Power Platform, and integrations; lead root-cause analysis and resolution and improve resiliency, monitoring, and operational supportability.
Define and promote testing and release practices, including unit, integration, and regression testing; lead technical readiness for Dynamics 365 and Power Platform updates, patches, and releases.
Create and maintain technical, operational, and end-user documentation and ensure knowledge transfer across the team.
Provide technical leadership through solution design, code and configuration reviews, development patterns and standards, mentoring, and guidance to developers.
Ensure solutions align with enterprise architecture, security, and platform governance, partnering with Architects on decisions outside established application design boundaries.
Evaluate new Dynamics 365 and Power Platform capabilities and recommend adoption when they provide business value; apply problem-solving and analysis to improve business processes, customer experiences, and technical sustainability.