Lead Microsoft Dynamics 365 Developer

Kemper•Downers Grove, IL

19h•$89,000 - $148,100•Onsite

About The Position

Kemper is seeking a Lead Microsoft Dynamics 365 Developer to serve as the subject-matter expert for its Microsoft Dynamics 365 CRM and Power Platform solutions. The role provides application-level technical ownership and leads the design, development, administration, integration, and production support of complex, business-critical CRM capabilities. It supports Direct-to-Consumer lead intake, distribution, and sales workflows, including integrations with policy, agency licensing, and other enterprise systems. The developer works autonomously while partnering with Architects, Software Engineers, business leaders, and cross-functional technology teams to deliver secure, reliable, and scalable solutions within enterprise architecture and standards. The position leads application design and delivery, platform governance and administration, application lifecycle management, integrations, production issue resolution, testing and release practices, documentation, knowledge transfer, and technical mentoring. It also evaluates new Dynamics 365 and Power Platform capabilities and recommends adoption where they can provide business value. The position works at a Kemper office.

Requirements

Bachelor of Science in Computer Engineering, Computer Science, Information Systems, or a related area of study, or equivalent professional experience.
At least 5 years of progressively responsible hands-on experience administering, customizing, developing, and supporting Microsoft Dynamics 365.
Demonstrated experience independently leading the design and delivery of complex enterprise CRM solutions; strong experience with Dynamics 365 for Sales is required.
Advanced Microsoft Power Platform expertise, including Power Apps (Model-Driven and Canvas), Power Automate, Dataverse, plug-ins, and JavaScript.
Strong experience with C#/.NET and Microsoft Dataverse, including advanced customizations, business rules, security, data relationships, and application integration patterns.
Proficiency managing Power Platform environments, user licenses, security roles, Outlook integration, and related administrative functions.
Proficiency creating, managing, and deploying managed and unmanaged solutions across multiple environments.
Demonstrated experience leading the design and support of complex enterprise integrations using APIs and REST services, troubleshooting workflows across CRM and downstream systems, and partnering with architecture and platform teams on broader technical decisions.
Advanced problem-solving and analytical skills, including independently diagnosing and leading resolution of complex application, data, integration, and production issues.
Ability to quickly learn new concepts, unfamiliar platforms, and technologies and apply them to business and technical problems.
Strong written and verbal communication skills, including the ability to influence technical and business stakeholders, explain complex technical concepts, and lead cross-functional technical discussions.
Strong organizational and time-management skills, with the ability to independently manage competing priorities, technical dependencies, production support, and delivery commitments.
Ability to create clear technical, operational, and end-user documentation and provide mentoring, knowledge transfer, and technical guidance to team members.
Must be able to work at a Kemper office.
This role does not include visa sponsorship.

Nice To Haves

Experience with Azure DevOps and/or Power Platform Pipelines.
Experience with Java and Spring Boot, API testing tools such as Postman, and integration with enterprise applications.
Experience with ServiceNow, Splunk, Power FX, Power Query, and Snowflake.
Experience with Microsoft Customer Insights or marketing automation platforms such as Salesforce Marketing Cloud, Microsoft Dynamics 365 Marketing/Customer Insights, or HubSpot.
Experience working with third-party vendors and within multiple delivery methodologies, including Agile and Waterfall.
Insurance industry experience, particularly with lead management, policy administration, agency/producer licensing, sales, or distribution processes.

Responsibilities

Lead the design, configuration, customization, development, and production support of complex Microsoft Dynamics 365 for Sales and broader Microsoft Power Platform solutions, serving as a technical escalation point.
Partner with business leaders and cross-functional teams, including QA, Marketing, Security, PMO, and enterprise technology teams, to translate business needs into technical solutions and drive implementation.
Lead application-level solution design and develop Power Apps (Model-Driven and Canvas), Power Automate flows, Dynamics 365 plug-ins, JavaScript, and C#/.NET customizations.
Administer and govern Power Platform environments, user licensing, security roles, application access, Outlook integration, and related platform configuration; improve platform reliability and supportability.
Own application lifecycle management, including managed and unmanaged solutions, environment promotion, deployments, release readiness, and platform upgrades.
Lead technical design and support for Direct-to-Consumer lead intake, routing, distribution, and sales workflows, including integrations with policy administration, agency licensing, and other enterprise systems.
Lead analysis and implementation of integrations using APIs and REST services, and collaborate with Java/Spring Boot and other application teams to resolve complex end-to-end data and transaction issues.
Act as a senior technical escalation point for complex production issues across CRM, Power Platform, and integrations; lead root-cause analysis and resolution, and improve resiliency, monitoring, and operational supportability.
Define and promote testing and release practices, including unit, integration, and regression testing, and lead technical readiness for platform updates, patches, and releases.
Create and maintain technical, operational, and end-user documentation and ensure effective knowledge transfer.
Provide technical leadership through solution design, code and configuration reviews, development patterns and standards, mentoring, and guidance; ensure solutions align with enterprise architecture, security, and platform governance.
Evaluate new Dynamics 365 and Power Platform capabilities and recommend adoption where they provide business value; improve business processes, customer experiences, and technical sustainability.