Microsoft Dynamics 365 Client Partner

Stoneridge Software•Minneapolis, MN

19h•Remote

About The Position

Stoneridge Software is looking for a Client Partner who is highly motivated, client-centric, and passionate about building strong, value-driven relationships. In this role, you’ll work closely with key client stakeholders to understand their business goals, ensure their technological solutions are aligned and performing optimally, and help them get the most out of their partnership with Stoneridge Software. The ideal candidate brings a proactive mindset, a genuine interest in helping others succeed, and a strong sense of integrity. A Client Partner is passionate about their work, committed to delivering impactful results, and excels in a collaborative, relationship-driven environment. Your key responsibilities encompass support management, strategic account planning, and fostering strong, lasting connections with our clients.

Requirements

Bachelor’s degree in Business Administration or related field, or equivalent work experience
8+ years of experience in consulting, client delivery, or account management within a B2B or software environment
Strong experience managing client relationships in complex delivery environments (e.g., ERP, technology implementations)
Proven ability to drive account growth, retention, and client satisfaction
Experience partnering with cross-functional teams including Sales, Delivery, and Practice leadership
Strong understanding of Microsoft technologies and enterprise software solutions preferred
Demonstrated ability to manage multiple priorities in a fast-paced environment
Excellent communication and stakeholder management skills, including executive-level interaction
Ability to balance strategic thinking with execution and follow-through
Strong problem-solving skills and ability to navigate ambiguity
Collaborative mindset with the ability to influence without direct authority
Ability to communicate effectively in both spoken and written English
Exhibits Stoneridge Software’s Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
Applicants must be authorized to work for ANY employer in the United States.

Nice To Haves

Years of experience are not required to be consecutive

Responsibilities

Serve as the primary point of contact for Strategic and Engaged client accounts
Build and maintain trusted relationships with key stakeholders, including executive sponsors
Act as an internal advocate for the client while balancing business needs to ensure mutually beneficial outcomes
Maintain accountability for overall account health, satisfaction, and long-term partnership growth
Lead regular business reviews and strategic check-ins to assess performance, identify risks, and uncover opportunities
Develop and maintain account plans aligned to client goals and Stoneridge capabilities
Identify and drive opportunities for account growth through cross-sell and upsell within existing clients
Partner with Practice Leaders and Sales Executives to scope, position, and price new engagements
Support deal execution and coordination once engaged, ensuring alignment across stakeholders and deliverables
Contribute to proposal development and ensure follow-through on required inputs and timelines
Maintain accountability for revenue growth, retention, and expansion within assigned accounts
Build knowledge of Stoneridge offerings, Microsoft solutions, and industry trends to support client conversations
Provide strategic oversight of delivery across client engagements to ensure alignment with business goals
Maintain visibility into project performance, risks, and resource alignment in partnership with Delivery and Support teams
Serve as an escalation point for client concerns and ensure timely resolution in coordination with internal teams
Support successful onboarding and transition into delivery, including introducing key delivery roles (e.g., Project Managers)
Maintain appropriate level of engagement throughout delivery (not day-to-day execution), ensuring strategic alignment and client confidence
Intervene when necessary to address risks, misalignment, or relationship concerns
Ensure client data, activities, and opportunities are accurately maintained within CRM systems
Leverage data to inform account strategy, identify trends, and improve client outcomes
Support clear ownership and transition of opportunities from Sales to Client Partner once accounts move into active management
Manage renewal timing and coordinate with internal stakeholders as needed
Act as a central point of coordination across client lifecycle stages, ensuring continuity and clarity