Dynamics 365 Customer Engineer 6586279

Accenture•Seattle, WA

6d•Onsite

About The Position

Accenture Flex is hiring a Dynamics 365 Customer Engineer to advise enterprise customers and partners as they design, develop, deploy, optimize, and modernize business applications, integrations, automation, and AI-powered solutions. The role focuses on Dynamics 365 Customer Engagement, Power Platform, and Dynamics CRM on-premises, with responsibilities spanning solution architecture, performance tuning, customization, troubleshooting, code and design review, governance, and application lifecycle management. The engineer will build relationships with customer stakeholders, deliver repeatable service plans and technical training, assess implementations and environment health, and help resolve technical issues and blockers. The role also involves developing and integrating Dynamics 365 CE solutions, managing environments and deployments, and advising on Copilot Studio, agentic AI, and appropriate use of Microsoft’s built-in capabilities, custom agents, automation, and custom development. Accenture Flex employees work onsite at projects in their local metro area, significantly reducing or eliminating travel. The posting describes this as fixed-duration, project-based work. The role offers a market-competitive benefits package. Hourly compensation is listed as $45–$55 in California, Colorado, Connecticut, the District of Columbia, Illinois, Maine, Maryland, Massachusetts, Minnesota, New York, New Jersey, Ohio, Virginia, and Washington.

Requirements

Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
Minimum associate's degree or higher.
Fluency in English.
Effective communication skills to identify, engage, and interact with key stakeholders.
Experience in consulting and customer-facing roles.
Proficiency in delivering technical training.
Excellent problem-solving and troubleshooting skills.
Ability to work collaboratively in a team environment.
Deep technical acumen and ability to continuously learn and apply evolving AI, Copilot, agentic, and cloud application technologies.
Experience with modern engineering and AI-assisted development practices.
Current product knowledge of Dynamics 365 Sales and Dynamics 365 Customer Service, and familiarity with Dynamics 365 Field Service and Customer Insights – Journeys.
Knowledge of Dataverse, Power Apps, Power Automate, and Power Platform admin center.
Ability to manage Dynamics 365 CE and Power Platform environments, including configuration, security, and system upkeep.
Experience reviewing solution designs and improving scalability, performance, and maintainability.
Experience conducting environment health assessments and recommending stability improvements.
Strong troubleshooting skills to diagnose and resolve Dynamics 365 CE performance issues.
Hands-on Dynamics 365 CE development and data integration experience, including TypeScript or JavaScript, Dataverse plug-ins in C#, and data integration tools.
Experience managing solution lifecycle across environments, including packaging, pipeline-based deployments, version control, and safe promotion from development to production.
Working knowledge of Microsoft Copilot Studio and experience designing, configuring, extending, troubleshooting, and deploying enterprise agents integrated with Dynamics 365, Dataverse, Power Platform, and Microsoft 365.
Understanding of agent architecture and extensibility, including instructions, knowledge and grounding, tools and actions, connectors, APIs, authentication, orchestration, and emerging patterns such as MCP.
Familiarity with Microsoft first-party Copilot and agent capabilities across Dynamics 365 and Power Platform, and ability to advise when to use built-in capabilities, custom agents, traditional automation, or custom development.
Ability to review AI and agent solutions for security, data access, responsible AI, governance, reliability, performance, and enterprise readiness.
Experience applying ALM and AI-assisted engineering practices to Power Platform and agent solutions, including solutions, source control, pipelines, automated testing, Power Platform CLI, and GitHub Copilot.
Enterprise-level Dynamics CRM support and administration experience with CRM infrastructure installation and configuration, deployment, customization, data models, forms, views, JavaScript, C#/.NET, plug-ins, workflows, integrations, performance tuning, and optimization.
Knowledge of Dynamics CRM 2015+ build versions and upgrade experience.
Architectural experience with Dynamics CRM on-premises.
Understanding of business application performance tuning, including SQL, IIS, networking, and client-side troubleshooting.
Work authorization in the United States that does not now or in the future require visa sponsorship.

Nice To Haves

Power Platform governance and center of excellence experience.
Advanced Microsoft certifications.
Experience with Dynamics 365 Customer Insights – Data.
Experience with Dynamics 365 Project Operations.
Hands-on experience building and deploying production solutions with Microsoft Copilot Studio.
Experience extending Dynamics 365, Dataverse, and Microsoft 365 through agents, tools/actions, connectors, APIs, and MCP.
Experience implementing AI governance, agent lifecycle management, testing, and evaluation.
Familiarity with GitHub Copilot, Microsoft Azure AI services, and other AI-assisted engineering capabilities applicable to Dynamics 365 and Power Platform.

Responsibilities

Establish trusted-advisor relationships with key stakeholders at assigned customers.
Develop and execute service delivery plans using repeatable services to educate customers, assess implementations, and proactively support best-practice execution and success.
Collaborate with team members, contribute to their success, and draw on their expertise to support customers.
Deliver technical training and provide feedback to improve existing training materials and identify new training content.
Troubleshoot customer issues, provide education, and mitigate technical blockers.
Review solution designs and recommend practical improvements to scalability, performance, and maintainability.
Assess environment health and recommend improvements to stability.
Develop and integrate Dynamics 365 Customer Engagement solutions using client-side scripting, server-side logic, and data integration tools.
Manage Dynamics 365 CE and Power Platform environments, including configuration, security, and system upkeep.
Manage solution lifecycle across environments, including packaging, pipeline-based deployment, version control, and safe promotion to production.
Design, configure, extend, troubleshoot, and deploy enterprise agents using Microsoft Copilot Studio and integrations with Dynamics 365, Dataverse, Power Platform, and Microsoft 365.
Advise customers on the use of built-in Copilot and agent capabilities, custom agents, traditional automation, and custom development.
Review AI and agent solutions for security, data access, responsible AI, governance, reliability, performance, and enterprise readiness; troubleshoot agent behavior and integrations.
Apply ALM and AI-assisted engineering practices to Power Platform and agent solutions, including source control, pipelines, automated testing, Power Platform CLI, and GitHub Copilot.
Provide enterprise-level Dynamics CRM support and administration, including infrastructure, installations, deployments, customization, integrations, performance tuning, and optimization.
Support Dynamics CRM cloud migration, on-premises architecture, upgrades, environment health assessment, and data recovery planning.
Troubleshoot application performance using knowledge of SQL, IIS, networking, and client-side diagnostics.