Manager Business Development - Dynamics 365

Caterpillar Inc.•Peoria, IL

3d•$147,760 - $221,640

About The Position

The Manager, Business Development leads global business development efforts for Cat Converge Suite, Caterpillar’s dealer ERP. The role focuses on dealer engagement, early-stage solutioning, showcasing product offerings and capabilities, and driving dealer adoption. It leads business development professionals who identify dealer needs and design solutions in partnership with engineering, product teams, and Microsoft to gain dealer commitment to purchase and deploy. The position accelerates dealer adoption through proactive, value-led engagement and scalable, repeatable approaches to dealer interaction.

Requirements

Bachelor’s degree in Business, Information Systems, Engineering, or a related field.
7+ years of experience in business development, sales, or pre-sales within enterprise software or technology environments.
Demonstrated experience building and managing sales pipelines in complex enterprise environments.
Experience working with cross-functional teams in a global, matrixed organization.
Experience with Microsoft Dynamics 365 (Customer Engagement and/or Finance & Operations).
Strong understanding of ERP, CRM, and digital transformation platforms.
Working knowledge of Dynamics 365 Customer Engagement, including Sales, Customer Service, and Field Service.
Ability to demonstrate end-to-end business processes within D365.
Understanding of ERP architecture, master data, workflows, security roles, and integrations.
Working knowledge of Power Apps, Power Automate, and Dataverse.
Understanding of API-based integrations, Azure Integration Services concepts, data migration considerations, identity and security concepts, and dealer ecosystem integrations such as CRM, service, rental, finance, CPQ, and eCommerce systems.
Ability to translate technical solutions into business value.
Ability to work across global markets and diverse stakeholder groups.
Knowledge of customer focus, data gathering and analysis, decision making and critical thinking, effective communications, relationship management, and value selling.

Nice To Haves

Experience in dealer, distribution, manufacturing, or industrial sectors.

Responsibilities

Identify and analyze dealer organizations’ strengths and weaknesses, and respond to opportunities to align product capabilities with dealer value.
Develop and nurture a strong pipeline, managing data accuracy on an ongoing, day-to-day basis.
Develop and manage a business development program aligned with long- and short-term strategies.
Oversee development and delivery of tailored product demonstrations aligned with dealer business needs and scenarios.
Deliver product value presentations that clearly articulate business outcomes and return on investment.
Coordinate and integrate subject matter experts across Sales, Service, Supply Chain, and Finance into dealer engagements.
Ensure a structured and consistent approach to dealer workshops, meetings, and solutioning sessions.
Partner with pipeline management and sales teams to align solutioning efforts with opportunity progression and deal strategy.
Lead business discovery workshops with dealer stakeholders.
Identify solution fit, process gaps, risks, and integration requirements.
Develop high-level solution recommendations aligned to dealer business objectives.
Translate dealer requirements into actionable discussions with Product, Engineering, and Deployment teams.
Support business case development and value realization planning.
Lead a team of business development professionals.