Dynamics 365 Customer Engineer 6586279

Accenture•Seattle, WA

8d•$45 - $55•Onsite

About The Position

Accenture Flex is hiring a Dynamics 365 Customer Engineer for local, fixed-duration, project-based work. The role is performed onsite at a project in the employee’s local metro area, with travel demands significantly reduced or eliminated. The engineer serves as a trusted advisor to enterprise customers and partners, helping them design, develop, deploy, optimize, and modernize business applications, integrations, automation, and AI-powered solutions across Dynamics 365 Customer Engagement, Power Platform, and Dynamics CRM on-premises. The position emphasizes solution architecture, performance tuning, customization, troubleshooting, code and solution-design reviews, governance, and application lifecycle management. The engineer develops and delivers service plans and technical training, assesses implementations and environment health, recommends improvements, and helps resolve customer issues and technical blockers. The role also involves advising on Copilot Studio and agentic AI, including enterprise agent design, integrations, governance, lifecycle management, testing, and evaluation. Accenture Flex employees receive competitive rewards and access to benefits programs and learning resources. The position offers an hourly range of $45 to $55 in the listed locations. The posting states that it is anticipated to remain open until 12/14/2026.

Requirements

Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
Minimum associate degree or higher.
Current product knowledge of Dynamics 365 Sales and Dynamics 365 Customer Service, and familiarity with Dynamics 365 Field Service and Dynamics 365 Customer Insights - Journeys.
Knowledge of Dataverse, Power Apps, Power Automate, and Power Platform admin center.
Experience managing Dynamics 365 CE and Power Platform environments, including configuration, security, and system upkeep.
Track record of reviewing solution designs and identifying practical improvements to scalability, performance, and maintainability.
Experience assessing environment health and recommending improvements to stability.
Strong troubleshooting skills to diagnose and resolve Dynamics 365 CE performance issues.
Hands-on Dynamics 365 CE development and data integration experience, including TypeScript or JavaScript, Dataverse plugins in C#, and data integration tools.
Experience managing solution lifecycle across environments, including solution packaging, pipelines, version control, and safe deployment from development to production.
Working knowledge of Microsoft Copilot Studio and experience designing, configuring, extending, troubleshooting, and deploying enterprise agents integrated with Dynamics 365, Dataverse, Power Platform, and Microsoft 365.
Understanding of agent architecture and extensibility, including instructions, knowledge and grounding, tools and actions, connectors, APIs, authentication, orchestration, and integration patterns such as MCP.
Familiarity with Microsoft first-party Copilot and agent capabilities across Dynamics 365 and Power Platform, and the ability to advise on built-in capabilities, custom agents, automation, and custom development.
Ability to assess AI and agent solutions for security, data access, responsible AI, governance, reliability, performance, and enterprise readiness, and to troubleshoot agent behavior and integrations.
Experience applying ALM and AI-assisted engineering practices to Power Platform and agent solutions, including solutions, source control, pipelines, automated testing, Power Platform CLI, and GitHub Copilot.
Enterprise-level Dynamics CRM support and administration experience covering CRM infrastructure installation and configuration, deployment configuration, customization, data models, forms, views, JavaScript, C#/.NET, plugins, workflows, integration, and performance tuning.
Knowledge of CRM 2015+ build versions and upgrade experience.
Architectural experience with Dynamics CRM on-premises.
Understanding of business application performance tuning, including SQL, IIS, networking, and client-side troubleshooting.
Fluency in English; effective stakeholder communication; technical training delivery; consulting or customer-facing experience; problem-solving and troubleshooting ability; teamwork; technical acumen; and ability to learn and apply evolving AI, Copilot, agentic, and cloud application technologies and modern engineering practices.

Nice To Haves

Power Platform governance and center of excellence experience.
Advanced Microsoft certifications.
Experience with Dynamics 365 Customer Insights - Data.
Experience with Dynamics 365 Project Operations.
Hands-on experience building and deploying production solutions with Microsoft Copilot Studio.
Experience extending Dynamics 365, Dataverse, and Microsoft 365 through agents, tools/actions, connectors, APIs, and MCP.
Experience implementing AI governance, agent lifecycle management, testing, and evaluation.
Familiarity with GitHub Copilot, Microsoft Azure AI services, and other AI-assisted engineering capabilities applicable to Dynamics 365 and Power Platform.
Experience with CRM cloud migration and data recovery planning.

Responsibilities

Establish trusted-advisor relationships with key stakeholders at assigned customers.
Develop and execute service delivery plans using repeatable services to educate customers and assess implementations for best-practice execution and success.
Collaborate with team members, contribute to their success supporting customers, and leverage their expertise for customer support.
Deliver technical training and provide feedback to improve existing training materials and inform new content.
Respond to transactional customer requests by troubleshooting issues, providing education, and mitigating technical blockers.
Review solution designs and recommend practical improvements to scalability, performance, and maintainability.
Assess environment health and recommend changes to improve stability, responsiveness, and reliability.
Manage Dynamics 365 Customer Engagement and Power Platform environments, including configuration, security, and system upkeep.
Develop and integrate Dynamics 365 CE solutions using client-side scripting, server-side logic, Dataverse plugins, and data integration tools.
Manage solution lifecycle across environments, including packaging, pipeline-based deployments, version control, and safe promotion to production.
Design, configure, extend, troubleshoot, and deploy enterprise agents integrated with Dynamics 365, Dataverse, Power Platform, and Microsoft 365.
Advise customers on when to use built-in Copilot capabilities, custom agents, traditional automation, or custom development.
Review AI and agent solutions for security, data access, responsible AI, governance, reliability, performance, and enterprise readiness.
Support and administer Dynamics CRM infrastructure, deployments, customizations, integrations, performance tuning, and optimization.
Support CRM cloud migrations, upgrades, environment health assessments, and data recovery planning.