Duty Operator - Oakville

Commissionaires Great Lakes•Oakville, ON

11d•Onsite

About The Position

Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 with a mandate to provide meaningful employment for veterans and others committed to the well-being of Canadians, primarily in security guard and related services. CGL serves Central and Southwestern Ontario, offering customized security solutions to private and public sector clients, including uniformed guards, mobile response and support, by-law enforcement, and identification services. This posting is for an existing vacancy for a Duty Operator in Oakville. The role is vital in maintaining operational excellence and delivering outstanding service, requiring a commitment to serving clients and employees to enhance organizational success.

Requirements

Post-secondary education and/or equivalent.
Intermediary to advanced knowledge of Microsoft Office programs, including Excel, Word, and Outlook.
5 years of Canadian residency for security clearance.
Work experience in scheduling, customer service, or dispatching fields.
The ability to sit for long periods of time.
Flexibility to cover a variety of shifts if required.
Highly reliable.
Work well under pressure.
Able to work with minimal supervision.
Ability to multitask.
Professionalism in dress, deportment, and performance.

Nice To Haves

Understand the principles and framework of the security industry.
Experience in contract management and record-keeping procedures.

Responsibilities

Deliver superior customer service to both employees and clients.
Communicate professionally and empathetically via phone and email.
Respond promptly to internal and external inquiries.
Coordinate and schedule security personnel as needed.
Oversee coverage and deployment of ad-hoc guards.
Apply critical thinking to make sound, independent, and timely decisions.
Effectively manage high-pressure situations with composure.
Demonstrate creativity and adaptability in problem-solving.
Exhibit exceptional attention to detail and accuracy.
Show initiative, flexibility, and resourcefulness in a dynamic environment.
Prioritize tasks efficiently and resolve issues proactively.
Thrive in a high-paced office setting with minimal supervision.
Conduct mobile dispatch operations with precision.
Prepare and maintain comprehensive and accurate reports and quotes.
Understand the principles and framework of the security industry - considered an asset.
Possess experience in contract management and record-keeping procedures - considered an asset.
Provide administrative support to the front desk and perform reception-related duties.