Duty Manager – VIP lounge YUL (4 month mandate)
About The Position
Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. The company's mission is to provide consistent and tailor-made solutions for a better customer experience in the aviation industry. Swissport operates over 50 airport lounges worldwide under the "Aspire Lounges" brand, offering guests a comfortable haven with complimentary food, drinks, and WiFi before their flights. This role is for a Duty Manager in a VIP lounge at YUL, responsible for overseeing the operation of the Executive Lounge.
Requirements
- High School diploma or equivalent
- 3 years' experience as a maître d'hôtel or restaurant manager
- Passionate about customer service with a positive attitude and self-motivated
- A proven leader with the ability for problem-solving and people management skills
- High sense of responsibility and attention to detail. Planning and organizing skills
- Excellent communication skills in written and spoken French and English
- Frequent interaction with international customer
- Commitment to continuous improvement
- Computer literate (Office Word, Excel, PowerPoint)
- Flexible to work on various shifts (days, evenings, nights, weekends, and holidays)
Responsibilities
- Supervises the Lounge Agents
- Assign duties, direct staff
- Ensure that the daily report is properly completed and sent to all the relevant parties
- Ensure that all operations are run in line with budgets and financial KPIs and that the lounge complies with all audits and has perfect scores
- Coach and train staff members, maintain performance management records while working following applicable collective bargaining agreement
- Ensure compliance with Transport Canada, airline customers, and Company rules and regulations, Liaison with airline customers and airport authorities
- Always ensure a prompt and high standard of guest service to the travelers and respond to customer issues with corrective and preventive action
- Enforce and monitor the Company's Health & Safety policies and procedures
- Promote employees’ assiduity and maintain good work relations
Benefits
- Competitive pay rate
- Extended health, dental, and vision package
- 4% of vacation pay is included in your monthly payroll
- Comprehensive paid training
- Free airport parking is provided
- Possibility of advancement – we encourage internal career development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
