Greeter II-VIP Club Lounge
About The Position
The Greeter II-VIP Club Lounge is responsible for greeting owners and guests arriving and departing the VIP Club Lounge, facilitating the overall guest experience at check-in. This role supports the Club Lounge Hosts by providing additional time and attention to owners requiring assistance with room assignments or additional information. The position also handles complex technical tasks such as processing room changes, inventory moves, folio adjustments, and creating/issuing room keys. Additionally, the Greeter is responsible for reviewing and printing reports, assisting with guest inquiries, resolving concerns to guest satisfaction, stocking guest collateral and food & beverage, and ensuring the cleanliness of guest-facing areas in the Club Lounge.
Requirements
- Customer services and/or hospitality experience required.
- Strong work ethic, high energy level and positive attitude.
- Strong administrative, organization and planning skills.
- Dependable and goal oriented.
- Strong partnering skills.
- Excellent customer service skills.
- Strong oral communication skills.
Nice To Haves
- High School diploma or GED preferred.
Responsibilities
- Greet owners and guests arriving and departing the VIP Club Lounge.
- Facilitate the overall guest experience at check-in.
- Support Club Lounge Hosts by providing additional time and attention to owners requiring assistance with room assignments or additional information.
- Handle complex technical tasks including processing room changes, inventory moves, folio adjustments, and creating and issuing room keys.
- Review and print reports needed to complete daily assignments.
- Assist Club Lounge Host with guest inquiries.
- Recognize and initiate solutions to any concerns to the owners’ and guests’ satisfaction.
- Stock guest collateral, food & beverage provided to guest.
- Ensure cleanliness in the Club Lounge in all guest facing areas.
Benefits
- Bi-Weekly Pay!
- Growth Opportunities!
- 401K!
- Comprehensive Benefits – Health, Dental, and Vision Plans!
- EAP – Employee Assistance Program!
- PTO - Paid Time Off!
- DISCOUNTED VACATIONS with our "CLUBGO POINTS" Program!
- Discounts through IHG including additional discounted employee benefits through our company Perks website!
- Tuition Reimbursement & Continuing Education Courses!
- Outstanding Company Culture!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
