VIP Lounge Representative - Bellagio
About The Position
As a VIP Lounge Representative, you will deliver a personalized, high-touch experience by welcoming guests, anticipating their needs, and ensuring every interaction feels seamless and memorable. You will manage VIP check-ins and check-outs, coordinate reservations and special requests, and partner with internal teams to maintain exceptional service standards. In addition, you will handle guest billing and transactions with accuracy while supporting daily lounge operations, ensuring a polished and efficient experience from arrival to departure.
Requirements
- 1+ Years of Prior relevant guest service experience required
Nice To Haves
- 1+ Years of Prior relevant front desk or concierge experience preferred
Responsibilities
- Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
- Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
- Resolve guest bills with casino hosts for any additional food, beverages or show tickets
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals
- Close the VIP lounge daily by following department standards including not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
