VIP Representative

Rio Hotel & Casino Las Vegas•Las Vegas, NV

1d•Onsite

About The Position

The VIP Guest Services Representative is responsible for providing exceptional personalized service and ensuring all guest needs are met promptly and efficiently. This role involves assisting high-level casino guests from their arrival to their departure, aiming to exceed their expectations. The representative must possess knowledge of all hotel/casino facilities, services, special events, and local attractions. A key aspect of the role is initiating and engaging in professional and friendly conversations while maintaining strict confidentiality.

Requirements

Must be 18 years of age or older.
High school graduate or equivalent required.
Strong interpersonal and communication skills.
Proficient in basic computer knowledge (6 months experience).
Excellent oral and written communication in English.
Ability to complete multiple tasks simultaneously with accuracy.
Ability to stand for an entire shift (average 8-hour shift).
Must be able to tolerate secondary smoke.
Must be able to work under time constraints and within established deadlines.
Must regularly lift and/or move up to 25 pounds.
Must have the ability to push, pull, reach, bend, twist, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Proficient in a second language.
One year of experience in a front desk or guest service field.
Ability to qualify for licenses and permits required by federal, state, and local regulations.

Responsibilities

Check-in Rio Rewards guests demonstrating VIP Service Standards and Assessment form requirements.
Greet high-level guests as they enter Registration, offer refreshments, engage in non-business related conversations, and expedite guest service processes.
Distribute mail and information as directed by Management.
Input same-day room reservations via telephone/casino personnel, gathering necessary information and obtaining details from appropriate casino personnel when required.
Answer phones and assist with guest inquiries.
Provide concierge services for guests as requested, maintaining accurate logs of services such as spa appointments, shows, and dinner reservations.
Arrange transportation and maintain an appropriate log.
Prepare VIP arrival lists and block rooms as they become available.
Ensure guest information (address, phone, guest profiles, preferences) is updated and accurate.
Settle accounts upon check-out to the correct folio in accordance with comp criteria and casino host input.
Maintain cleanliness of the Registration area and report maintenance issues.
Assist with special projects when time permits.
Perform other job duties as assigned.