Club Lounge Attendant

Landry's, LLC.•Houston, TX

9h•Onsite

About The Position

The Post Oak Hotel is seeking a Club Lounge Attendant to join the only Forbes Five-Star Hotel in Texas. This role is for passionate and professional colleagues who genuinely delight guests through curated and authentic experiences. The Club Lounge Attendant will be responsible for welcoming and assisting all guests entering and utilizing the Club Lounge while adhering to proper standards and compliance with Forbes Five-Star service requirements.

Requirements

Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
Strong attention to detail
Ability to work flexible schedules, including nights, weekends and holidays is required
Ability to lift 25 pounds on a regular basis and prolonged extended periods of standing

Nice To Haves

Hospitality or related degree/certification preferred
3 years of concierge or hospitality experience preferred
Previous hotel experience, luxury or Forbes experience preferred

Responsibilities

Perform all concierge duties for Club Level guests such as local recommendations and booking of limos, restaurants, activities, shopping, etc
Assist the guest with any administrative duties as requested such as printing, photo copies, faxing, scanning, directions and airline boarding passes, etc
Must demonstrate ability to present and explain all menu offerings and wine lists; maintain food and beverage presentation
Maintain an immaculately clean and luxurious Club environment
Resolve guest’s issues in a pleasant, empowered and prompt manner
Communicate effectively with management and other departments and assist when needed in order to exceed the guest’s expectations
Work to build insightful guest profiles and promote special hotel programs
Be knowledgeable about The Post Oak and its services