Club Lounge Concierge

Kiawah Resort • Kiawah Island, SC

21h • Onsite

About The Position

The Club Concierge at The Sanctuary is primarily responsible for optimizing guest’s perceived value and overall experience while at the hotel and at Kiawah Island Golf Resort as a whole. Club Concierge will need to be able to creatively coordinate and assist with arranging activities, excursions and services for guests. As a Club Concierge, you will report to the Club Lounge Manager.

Requirements

• High school diploma, or equivalent GED, required.
• At least one year of events coordination or concierge experience required; preferably with a four star / four diamond, or higher rated, hotel.
• At least one year of experience in food and beverage service required.
• Effective conflict resolution and organization skills, professional and cooperative demeanor, and positive and energetic attitude are imperative.
• Must possess a passion for providing extraordinary service.
• Must be able to work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.

Nice To Haves

• College degree – ideally in Hospitality or Travel and Tourism – is preferred.
• Bar knowledge with some experience serving liquor, beer, and wine preferred.
• CPR certification and Heimlich maneuver proficiency preferred.

Responsibilities

• Always exhibit a great personality with an engaging smile, demonstrate a strong attention for detail, and uphold a high level of standards in order to create an incredible experience for each guest.
• Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences to ensure the most personalized experience possible.
• Create a welcoming lounge environment for all who enter the Club Lounge.
• Proficiently complete Club Concierge checklist tasks and paperwork, effectively utilizing information.
• Handle multiple tasks simultaneously, maintaining control and organization of the Club Lounge; prioritize tasks effectively and utilize time efficiently.
• Maintain cleanliness and organization in the Club lounge.
• Promptly and appropriately greet Sanctuary guests and visitors upon arrival.
• Accurately check guests in to and out of the hotel, in accordance with established standards and guidelines.
• Maintain discretion and security for the hotel and guests, demonstrating proper execution of the following: Preparation and distribution of room keys, Issuance of and access to safety deposit boxes, Maintenance and reconciliation of front desk cash drawer, Establishment of credit, Exchange of tender, Execution of cash drops, Control of guests’ identity and room number.
• Comprehensively, in accordance with established standards and guidelines, book and accurately change / cancel reservations.
• Energetically assist guests in resolving accommodation complaints and reservation/package concerns.
• Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation.
• Accurately record and efficiently store or expeditiously deliver packages, faxes, and text communications to guests.
• Creatively and successfully coordinate the execution and delivery of guests’ special requests and amenities.
• Assist guests in securing peripheral plans, including but not limited to: Transportation arrangement, Booking golf, tennis, spa, dining, and other recreational activities, Purchasing tickets to events and attractions, Employing a babysitter, Visiting a doctor or dentist.
• Maintain effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities.
• Actively maintain extensive library of reference materials and brochures in Club lounge.
• Maintain awareness of groups, including reservation details and scheduled activities.
• Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs.
• Appropriately answer and accurately respond to telephone calls.
• Assist in the setup of meals and replenish food presentations as appropriate.
• Adeptly serve food and beverages to guests in the Club lounge.
• Maintain insightful familiarity with The Sanctuary’s wine list.
• Maintain awareness of foods offered in the Club lounge, including preparation techniques and ingredients.
• Attend Concierge Association events and establish professional relationships with business owners, managers, and other concierges.
• Respond to security and emergency situations in accordance with established Sanctuary guidelines.
• Comply with procedures and requirements established in the Front Office Manual.
• Uphold the core values and policies and procedures of the resort.
• All other duties, as assigned.

Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED