Duty Manager

Scenic Hotel Group • Marlborough, MA

6d • Onsite

About The Position

An opportunity exists for a well-presented, friendly, confident professional, who excels at customer service. This is a diverse role that encompasses the responsibility of daily operations, guest services and staff management, requiring excellent communication skills and an eye for detail. The successful applicant must have the ability to work efficiently both autonomously and as part of a team. Sound interpersonal and organisational skills are required, along with strong cash handling and time management skills.

Requirements

• 1-2 years experience in a similar role
• Excellent communication skills (verbal and in writing)
• Computer literacy with experience using Microsoft Office Suite and the ability to learn new systems quickly

Nice To Haves

• Current LCQ License
• Obtaining and maintaining a current General Manager’s Certificate as required under the Sale of Liquor Act.

Responsibilities

• Supervise and oversee reception shifts, greeting guests.
• Manage day-to-day operations of the hotel.
• Handle guest check-ins and check-outs.
• Respond to guest inquiries and requests.
• Provide local tourism information and arrange tours/transportation.
• Ensure hotel and guest security.
• Report incidents or concerns to Managers.
• Handle cash and credit transactions.
• Ensure compliance with alcohol regulations.
• Liaise with other departments for special requirements.
• Assist other hotel departments as needed.
• Provide leadership in the Front Office department.
• Manage reservations and oversee Front Office tasks.

Benefits

• Ongoing training to elevate our service quality.
• Team environment that boosts work and guest experiences.
• Commitment to Sustainability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed