Duty Manager Inflight

Horizon Air • Portland, OR

1d • Onsite

About The Position

The Duty Manager Inflight oversees the daily operation for the inflight department at Horizon Air. As a people leader, this role supports Flight Attendants by providing guidance and ensuring operational and performance objectives are met. This includes safety, reliability, and customer satisfaction. This leader builds positive and trusting relationships with Flight Attendants by maintaining a highly visible presence at the base along with consistent and timely communication.

Requirements

• 5 years of experience as a Flight Attendant or similar role that focused on safety and high-quality customer service.
• 2 years of leadership experience.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Ability to positively direct the work of others, listen and respond effectively and compassionately.
• Demonstrated professionalism, reliability, and the ability to work well under pressure.
• Demonstrated enthusiasm, team spirit, and congeniality.
• Demonstrate strong critical decision making and situational judgment skills.
• Excellent written, verbal, and interpersonal communication skills.
• Must be able to fly unrestricted in and out of all countries within which Horizon Air operates.
• Must have a valid passport.
• Ability to complete Horizon Air’s initial training/IOE, hold an FAA flight attendant certificate, and remain qualified through recurrent training.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to fly as a working crew member as required.
• High school diploma or equivalent.
• Minimum age 21 and willing and able to serve alcohol.
• Authorization to work in the US and enter/exit the US & Canada.

Nice To Haves

• 1 year of previous management and/or supervisory experience.
• Leadership abilities demonstrating self-reliance, self-motivation, and professional assertiveness.

Responsibilities

• Lead a large team of Flight Attendants to meet performance objectives including safety, reliability, and customer service.
• Supervise the execution of, and on-going adherence to, new or existing policies and procedures by ensuring Flight Attendants are up to date on required training, bulletins, company updates, and required tools.
• Develop people through effective performance management and ongoing feedback focusing on coaching in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.
• Influence team culture through positive actions, presence, and reinforcement of behaviors.
• Manage base administrative functions, including customer feedback follow-up, employee injuries, sick leave and leave of absence tracking, and scheduling fly-ins with crews to better understand the onboard experience and engage with crews at a deeper level.
• Engage with Flight Attendants on outbound and inbound flights.
• Answer incoming calls and email from Flight Attendants and handle all inquiries and resolve issues.
• Take initiative to address issues and implement improvements.
• Lead and participate in additional project work.
• Liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information is requested.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager