Durable Medical Equipment Technician

Advocate Health•Winston-Salem, NC

44d•$22 - $33•Onsite

About The Position

The Durable Medical Equipment Technician role at Wake Forest Baptist Medical Center, within the Surgery department's Orthopedics division, is a full-time position responsible for fitting and educating patients on orthopedic devices and Durable Medical Equipment (DME) according to provider orders. This includes applying and removing casts and splints, managing inventory, and utilizing software for operations, benefit verification, and pre-authorizations. The technician will also be responsible for accurate documentation, collaborating with various stakeholders, and ensuring compliance with billing and insurance regulations. The role requires the ability to provide age-appropriate patient care and adapt to evolving departmental needs.

Requirements

High school diploma or GED equivalent.
Knowledge of orthopedic bracing, DME billing, and safety standards.
Proficiency in fitting devices.
Proficiency in using Epic and third-party software.
Strong communication skills.
Ability to follow standardized practices and maintain accurate documentation.
Physical capability to perform hands-on tasks.
Ability to travel between locations.
Ability to collaborate with clinical teams, providers, and vendors.

Nice To Haves

Previous medical experience in cast and splint application and removal.

Responsibilities

Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.
Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program