Durable Medical Equipment Specialist
About The Position
The Durable Medical Equipment Specialist provides first-line communication with patients, referral sources, and clinicians to facilitate orders and delivery of durable medical equipment, supplies, and services. The role processes patient information accurately and promptly, supports payer and compliance requirements, and helps optimize patient satisfaction and revenue. The specialist assists patients with DME selection, coverage information, fitting, and education, while completing related documentation, billing, and cash-handling tasks. Patient education and product support may take place in a store, facility, or patient home. The specialist works with minimal supervision and exercises independent judgment. The position may require on-call work after store hours and includes other duties assigned by management.
Requirements
- High school diploma or equivalent.
- Strong knowledge of computer functions and basic Microsoft Office applications.
- Attention to detail, excellent documentation skills, and ability to follow through to completion.
- Basic knowledge of the medical field.
- When applicable, a current valid driver's license and ability to meet Sanford Health Category III driver medical guidelines.
Nice To Haves
- Prior experience in home medical equipment.
Responsibilities
- Communicate with patients, referral sources, clinicians, caregivers, and providers about DME orders, delivery, coverage, use, and benefits.
- Receive inquiries and orders in person, by telephone, fax, and email.
- Gather documentation required by payer requirements, standard operating procedures, and compliance programs.
- Obtain prior authorizations when required by payer policy.
- Resolve customer concerns, questions, and complaints by identifying problems and coordinating corrective action.
- Anticipate patient needs and respond promptly to requests.
- Enter patient demographics and order information into the computer system and ensure sales orders and delivery tickets are accurate.
- Explain insurance plans, provisions, patient financial responsibility, and collection of the patient portion.
- Assist patients in selecting medically appropriate and cost-effective DME.
- Fit products and educate patients on application, use, care, and expected outcomes in accordance with physician instructions and manufacturer recommendations.
- Provide patients with resources such as customer handbooks, contact information, product manuals, reorder information, and educational materials.
- Confirm delivery-ticket accuracy and complete sales orders and related paperwork.
- Maintain knowledge of billing, documentation, and reimbursement guidelines and issues, including Medicare, Medicaid, third-party, and contracted payers.
- Balance the cash drawer and prepare deposits.
- Help maintain a clean, stocked, and sanitized store.
- Complete tasks with minimal supervision, using independent judgment.
- Perform other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
