Durable Medical Equipment Liaison - Youngstown Home Medical Equipment

Mercy Health BSMH • Girard, OH

13h

About The Position

The Durable Medical Equipment (DME) Liaison ensures patients qualify for ordered equipment and understand its appropriate use before or at the point of service. The role is the primary point of contact for insurance verification, communication of financial responsibility, and patient education, coordinating with patients, clinical teams, and internal partners to support timely, compliant equipment provision.

The Liaison verifies insurance benefits and payer requirements, explains patient costs, obtains required documentation and authorizations, and educates patients on equipment use, care, and safety. The position also maintains accurate records, coordinates equipment requests, addresses coverage or documentation issues, and may order supplies or medications and manage inventory. The job includes patient-facing service and work in a general office environment; occasional exposure to hazardous substances, body fluids, blood, and infectious materials may occur. The position is PRN (as needed), with day and afternoon shifts and weekends and holidays as needed.

Requirements

• High school diploma or equivalent.
• BLS Basic Life Support certification is required within 30 days for BSMH and at hire for RSFH.
• Knowledge and skills necessary to provide age-appropriate care to the patient populations served, from neonates through geriatrics.
• Ability to educate patients on insurance plans, coverage provisions, financial responsibility, and collection of patient portions.
• Ability to obtain and ensure required payer documentation and authorizations.
• Ability to track, maintain, and order inventory.
• Ability to document custom measurements, ABNs, MAEs, and LMNs as needed.
• Ability to work with a team of DMEPOS Coordinators and Billing Specialists.
• Excellent oral, active-listening, and written communication skills.
• Strong customer service, interpersonal, and organizational skills, with attention to detail.
• Ability to handle multiple priorities and tasks.
• Willingness to learn technical products and develop clinical competency.
• Ability to work in a general office environment and comply with infection-control and safety practices.

Nice To Haves

• Previous experience in healthcare customer-facing service.
• One of the following credentials: NATABOC Athletic Trainer License in the state of practice; CMA (American Association of Medical Assistants); RMA (American Medical Technologies); CCMA (National Healthcareer Association); NCMA (National Center for Competency Testing); or NRCMA (National Association for Health Professionals; not accepted in South Carolina).
• BLS Basic Life Support certification preferred upon hire.

Responsibilities

• Verify patient insurance benefits and coverage for durable medical equipment in accordance with payer requirements and medical necessity criteria.
• Calculate and communicate patient financial responsibility, including copayments, deductibles, and coinsurance.
• Obtain and complete required documentation and authorizations for compliant equipment provision.
• Serve as the primary patient contact for eligibility, coverage, and financial expectations.
• Educate patients on equipment use, care, and safety according to physician orders and manufacturer guidelines, and assess their understanding.
• Coordinate with clinical teams, physician offices, and internal partners to align orders, documentation, and patient readiness.
• Facilitate timely equipment requests by completing eligibility, documentation, and patient-related requirements.
• Respond to patient questions about equipment, coverage, and financial responsibility; escalate coverage limitations, documentation gaps, and patient concerns that may affect provision.
• Maintain accurate records of eligibility verification, financial discussions, and patient interactions in accordance with organizational and regulatory requirements.
• Participate in ongoing training about payer requirements, equipment guidelines, and patient communication.
• May order supplies or medications using Hybrent or other appropriate systems and take inventory to maintain stock levels for market needs.
• Provide fitting and patient education on product application, use, care, and expected outcomes as directed by physician instructions and manufacturer recommendations.
• Track, maintain, and order inventory for one or multiple locations; clean and stock equipment or supplies as applicable.
• Promote effective relationships with internal departments and external case managers, payers, suppliers, physician clinical staff, and surgery personnel.
• Document custom measurements, ABNs, MAEs, and LMNs as needed to maintain compliance.
• Work with DMEPOS Coordinators and Billing Specialists; post DME charges and train employees on DME processes and procedures.
• Follow bloodborne pathogen, OSHA, infection-control, and other applicable safety requirements, including use of universal precautions and personal protective equipment.
• Provide patient-focused, timely service; respond to patient, physician, and team-member requests; and contribute positively as a team member.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Education Level: High school or GED