Durable Medical Equipment Liaison - Range

Fairview Health Services•Hibbing, MN

11d•Hybrid

About The Position

The DME Service Liaison has direct responsibility for all aspects of the DME service as outlined in the DME Service Coordinator with the additional responsibility of working with the oxygen patients providing set up of equipment in home and in the hospital. This position ensures: processes are in place to support exceptional customer experience, high quality equipment is available and easy to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, and all customers have an exceptional experience.

Requirements

1 year fitting patients with DME
Excellent communication and interpersonal skills.
Comfortable interacting and//or speaking in a group or one on one setting
Strong technical aptitude and computer skills
Must be flexible with a willingness to work at multiple locations
Ability to work independently, exercise independent judgment, and critical thinking
Ability to manage competing priorities and a fluctuating workload.
Applicant must be able to work on-call rotation schedule and be able to work with patients in their home
Basic Life Support (American Heart Assoc or Red Cross) Active Minnesota

Nice To Haves

Post High School education in a healthcare related field
1 year working with oxygen patients in DME field

Responsibilities

Develop and coordinate care protocols and DME set-ups for Fairview Health Service patients.
Develop, implement, and manage inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.
Maintains and tracks inventory
Ensures patient care needs are served in a timely manner
Ensures inventory costs are in line with departmental budget
Effectively set-up and fit patients with their equipment needs and deliver patient education.
Educate patients on product information, use, and maintenance processes
Configure DME equipment and fit for appropriate accessories
Coordinate equipment data management and analysis
Develops and implements processes to support patient care in alignment with DME compliance data
Collaborates with care team to ensure care plans are supported with timely and accurate information
Provides timely and accurate compliance information to providers
Facilitate effective claim processing with DME aspects of care plan
Performs other duties as assigned
Partner and/or leader in quality improvement initiatives and community education events
Serves as technical expert in developing new services
Supports operational service needs to ensure care delivery