Durable Medical Equipment Specialist
About The Position
Join our team as a DME Specialist and play an essential role in supporting exceptional patient care. In this position, you will work closely with providers and patients to coordinate durable medical equipment (DME) needs, assist with applications and fittings, educate patients on proper use and care of equipment, and manage orders for billing and inventory purposes. You will also collaborate with the DME Manager regarding product evaluations, provider requests, and ongoing inventory needs. This role is key to ensuring patients receive high-quality support and access to the latest advancements in medical equipment and technology.
Requirements
- High school diploma or equivalent required.
- Knowledge of durable medical equipment (DME) and medical office procedures.
- Strong organizational, communication, and customer service skills.
- Ability to multitask and adapt in a fast-paced medical office environment.
- Commitment to maintaining confidentiality and ethical patient care standards.
- Strong problem-solving skills and attention to detail.
- Ability to travel between BoulderCentre for Orthopedics locations as needed.
Nice To Haves
- Minimum one year of medical office experience preferred.
- Familiarity with musculoskeletal anatomy, orthopedic conditions, and fracture care preferred.
Responsibilities
- Assist physicians with the application, fitting, and patient education of various durable medical equipment (DME) items.
- Enter physician DME orders accurately into the Electronic Medical Records (EMR) system and DME inventory portal for billing and inventory tracking.
- Support daily operations of the Orthoshop by providing self-pay DME items to patients and coordinating vendor returns or manufacturer defect issues.
- Collaborate with the DME Manager regarding new product evaluations and provider equipment requests.
- Educate patients on the proper use of crutches, canes, walkers, braces, and other mobility devices.
- Monitor inventory levels and assist with the procurement and stocking of supplies, services, and equipment.
- Assist with DME billing processes, including claims, authorizations, and denials as needed.
- Perform additional duties as assigned to support patient care and department operations.
Benefits
- Basic Life and AD&D Insurance (Guardian)
- 16 days of PTO annually
- 7–7.5 paid holidays annually
- Employee Assistance Program (EAP)
- 401(k) Safe Harbor Contribution
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Short-Term Disability
- Voluntary Life and AD&D Insurance
- Identity Theft Protection
- Legal Coverage
- Optional Protection Benefits, including: Accident Insurance, Hospital Indemnity Insurance, Cancer Care Insurance, Critical Illness Insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
