Duet, Coordinator

Duet Nebraska•Bellevue, NE

About The Position

The Coordinator works with Direct Support Professionals (DSPs) to ensure delivery of quality community-based services. This role supervises employees responsible for direct care and supports the operational, staffing, compliance, billing, fiscal, and person-centered service needs of an assigned area. The Coordinator works with Directors and other stakeholders to ensure staffing and attendance meet service authorization criteria, billing data is accurate, and required documentation and compliance tasks are completed on time. The Coordinator recruits, interviews, hires, trains, and supports employees; monitors attendance and timekeeping; and handles performance documentation and corrective action with appropriate approval. The role fosters a respectful, transparent, accountable, and collaborative team culture, communicates regularly with employees and stakeholders, participates in staff meetings and projects, and rotates on-call responsibilities. The Coordinator may cover vacant shifts and must be flexible with scheduling and time to ensure service delivery. The position supports people receiving services across their homes and community environments, including by coordinating practical needs, communicating with families and guardians, reviewing health-related documentation, facilitating assessments, writing habilitation programs, and monitoring service plans and goals. The Coordinator also reviews financial and medication documentation, audits cards and receipts, and ensures applicable billing and fiscal needs are addressed. This is a salaried, exempt position requiring 40 hours. The work may take place across supported persons’ homes and community locations. A pre-employment physical and backscreen are required to qualify for the essential job functions.

Requirements

Must be at least 19 years of age.
Must have a high school diploma or GED.
Must possess and maintain a current, valid driver’s license and pass a driving record check.
Depending on Agency needs, may be required to have an automobile with required state insurance coverage for transporting people receiving services.
Ability to use Microsoft Office Suite and all Agency-required systems.
Able to work independently and in a self-directed manner.
Willingness to be flexible with schedule and put in the necessary time to ensure superior service delivery.
Must be able to lift at least 70 pounds.
Must be able to bend, stoop, kneel, squat, walk, sit, stand, climb, push, carry, and grasp.
Must complete a pre-employment physical and backscreen to qualify for the essential job functions.

Nice To Haves

One year of management experience in community-based services is preferred.

Responsibilities

Supervise employees responsible for direct care and work with DSPs to deliver quality community-based services.
Maintain the attendance point tracker, review employee time in Workday for accuracy, and submit time when due to payroll.
Obtain approval for discipline, draft performance documentation, deliver documentation to employees, and prepare corrective action at the appropriate stage of progressive discipline.
Create employee requisitions; interview, hire, and train employees.
Work with Directors to ensure accurate area billing data, appropriate staffing levels, and attendance that meets service authorization criteria.
Evaluate EVV check-ins and check-outs and monitor monthly service attendance to help prevent billing repayments to the State.
Facilitate monthly staff meetings and communicate job expectations through frequent emails and other transparent communication.
Coordinate support for people’s needs, including medical appointments, transportation, and weather-related disruptions, using an efficient team approach.
Participate in team planning, business development, person-centered planning, projects, strategic-plan goals, and inter-area collaboration to meet and exceed HCBS requirements.
Rotate on-call responsibilities with team members and cover vacant shifts when needed.
Ensure Agency policies and procedures are followed, including those concerning abuse and neglect, financial documentation, and human resources.
Maintain visibility and open communication with employees, people receiving services, families, and State employees across assigned locations and services.
Respond to emails, SCOMMs, and voicemails within 24 hours; check emails and Workday tasks daily; check and acknowledge T-logs.
Contact guardians and families at least monthly unless they specify another frequency, using each person’s preferred communication method.
Visit assigned environments across varying shifts as requested by the Area Director, including weekends, evenings, and morning shifts to the extent possible.
Complete required documentation accurately and within established timelines; complete GERs for reportable incidents and contact Service Coordination for required tasks such as GERs and investigations.
Initiate maintenance and vehicle requests; review and submit employee mileage and plan efficient use of area vehicles.
Write habilitation programs using SMART goal criteria, ensure documentation follows ISP-team frequency decisions, and complete monthly goal reviews.
Check HCBS logs and CCIR tracking for day services, review service needs and staff objectives, review restrictions, and facilitate assessments.
Implement and monitor plans of correction and hold the team accountable for compliance.
Review health-care documents and health-related service needs; ensure health-care reports, health-tracking reviews, and MAR reports are completed; follow up on medical appointments.
Address fiscal-related needs, bill private pay accurately when applicable, complete SNAP audits and verify balances, audit grocery credit cards, check True Link and debit card transactions, and ensure transactions and receipts are documented in Therap.
Perform other duties as assigned.