Ductless Technical Specialist

Trane Italia•Columbus, OH

29d•Onsite

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is integral to their business. The company invites individuals who dare to see impactful possibilities in global challenges and wish to contribute to a better future to join them. Trane in Columbus / Cleveland / Toledo, OH is hiring a Ductless Technical Specialist. This role involves working closely with contractor customers and the internal fulfillment team to ensure proper installation and startup of Trane VRF and Ductless products.

Requirements

Minimum of 2-5 years of VRF Experience.
Must be able to travel throughout assigned territory
Great public speaking and presenting experience is required
Daily travel is required, with up to 20% of overnight travel.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Nice To Haves

Working knowledge of all facets of construction including mechanical, electrical, plumbing systems, etc. preferred.

Responsibilities

Participate in VRF/Ductless post sales product success.
Monitor, and measure process and process measurements to effectively and efficiently meet customer needs in regard to all post sales ductless activity including but not limited to startup and beyond.
Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers, and co-workers.
Provide commercial and high-level technical product sales training to area office personnel and customers as required.
Conduct field training of customers in the install and troubleshooting of VRF and Ductless products.
Able to troubleshoot VRF and Ductless products.
Assist customers in the startup and commissioning of VRF and ductless products.
Build consultative relationships and trust with owners and contracting customers.
Support area office performance by coaching sales personnel in competent VRF product sales, application, and customer support.
Administration of warranty process and all post sales activity for ductless business.
Participate in Mitsubishi DSG program as a representative for your area/region.
Work with submittals and equipment selections to support internal and external business processes
Proactively communicate with all stakeholders while working with various projects and keep detailed reports
Engage and build relationships with various resources throughout METUS and Trane