Technical Specialist

SEEK Professionals•Milwaukee, WI

14h•Onsite

About The Position

DirectHire Technical Specialist — Join Our Team You’re the kind of person who likes figuring things out. When a customer has a technical question, you don’t just answer it—you get to the root of it and make sure they walk away with the right solution. If that sounds like you, this Technical Specialist role might be a great fit. In this role, you’ll be a key connection between our customers, design team, and production. You’ll translate technical needs into real-world solutions, helping ensure accuracy, efficiency, and customer satisfaction every step of the way.

Requirements

A 2-year Technical Associate degree
At least 3 years of experience in technical customer service or technical sales
Strong critical thinking skills—you’re comfortable analyzing problems and finding practical solutions with existing and new parts.
Solid communication skills, both written and verbal
Attention to detail and the ability to manage multiple tasks

Responsibilities

Develop accurate technical quotations for distributors, OEM customers, and end users.
Respond to customer questions and troubleshoot technical issues with clarity and confidence.
Act as a subject matter expert, guiding customers to the right product solutions.
Receive samples, take precise measurements using appropriate tools, and document findings.
Enter orders and manage sample requests, including tracking and processing returns.
Collaborate closely with design and production teams to communicate customer needs and evaluate solution feasibility.
Work alongside Design and Application Engineering teams to ensure alignment and technical accuracy.
Maintain detailed and accurate customer records and documentation.
Write and send professional customer communications.
Follow and support ISO procedures.
Use Microsoft Office tools to stay organized and efficient in your work.