Technical Specialist

Breckenridge Grand Vacations • Breckenridge, CO

just now • Onsite

About The Position

At Breckenridge Grand Vacations, the Technical Specialist is responsible for maintaining the technological infrastructure, including computers, phones, and network systems, to ensure peak efficiency and reliability. The role emphasizes an 'End of the Line' philosophy, requiring the specialist to take full ownership of technical issues and resolve them completely. This involves deploying new hardware, providing user support, and proactively addressing problems to ensure seamless operations. The ideal candidate is tech-savvy, thrives in a dynamic environment, and is passionate about empowering teams through technology to deliver exceptional guest and owner experiences. This position also requires 24/7 on-call availability for critical system needs.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; OR six months to one year of related IT experience and/or training; OR an equivalent combination of education and experience.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with a minimum of two years of experience.
• Ability to operate and perform minor repairs to office equipment (computers, printers, phones).
• Must possess a valid US driver’s license with an acceptable driving record.
• Must have reliable transportation to travel between Breckenridge Grand Vacations properties.
• Ability to lift 25-50 pounds and perform physical tasks such as stooping, kneeling, crouching, and crawling for equipment installation and maintenance.

Nice To Haves

• Previous IT support experience in a hospitality or resort environment.
• Experience with a ticketing system like ZenDesk.
• Hands-on experience with user account management in Active Directory or Microsoft 365.
• Basic understanding of network concepts (e.g., cabling, VLANs, switch management).
• Familiarity with troubleshooting phone systems (VoIP).
• Experience with hardware deployment and imaging processes.
• Bilingual capabilities.
• Proven ability to explain technical concepts to non-technical users with patience and clarity.
• A proactive, problem-solving mindset with a strong desire to take initiative.
• A deep commitment to providing exceptional customer service, aligned with an "End of the Line" resolution philosophy.

Responsibilities

• Provide first-line technical advisement and support for both hardware and software issues.
• Serve as the “End of the Line” for support requests, resolving situations completely whenever possible without passing them along.
• Diagnose and resolve issues with computers, phones, printers, and other peripherals.
• Follow up on any situation that is not fully resolved at the time of the initial request.
• Create, change, and delete end-user accounts and services in Active Directory and other systems.
• Assist in keeping company computer and phone systems current and functioning properly.
• Perform basic repairs and maintenance on computer hardware and office equipment.
• Deploy new hardware (computers, phones, etc.) and software as directed.
• Be responsible for tracking and maintaining all computer and phone hardware.
• Manage and prioritize personal technical work queue within the ticketing system (e.g.,ZenDesk).
• Respond promptly to all email and voicemail correspondence.
• Maintain accurate documentation and records.
• Uphold Hospitality Standards and provide exceptional, courteous service to all end-users.
• Maintain positive working relationships with all contacts across the company.
• Attend and participate in company training sessions and department staff meetings.
• Perform on-call duties for one week on a rotating schedule (approximately once every 7weeks).
• Travel between Breckenridge Grand Vacations properties as required.
• Perform physical tasks such as lifting (25-50 lbs.), kneeling, and crawling to install or repair equipment.

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees