Technical Support Specialist

Rx Redefined • St. Louis, MO

2d

About The Position

The IT Support Specialist serves as the front line of support for employee technology needs across the company. This role is responsible for delivering a high-quality end-user experience by troubleshooting hardware and software issues, provisioning equipment, supporting onboarding and offboarding processes, and maintaining accurate IT asset records.
This individual will play a key role in ensuring employees have the tools, access, and support they need to be successful from day one. The ideal candidate is highly organized, solutions-oriented, technically curious, and comfortable supporting both remote and onsite employees across multiple locations.

Requirements

• 2+ years of experience in IT support, help desk, or desktop support roles
• Experience supporting Windows, macOS, Google Workspace, and Microsoft environments
• Familiarity with device management tools such as Jamf, Microsoft Intune, or Apple Business Manager
• Strong troubleshooting and problem-solving skills with the ability to prioritize competing requests
• Excellent communication skills with a customer-service mindset
• Highly organized with strong attention to detail and follow-through
• Comfortable working in a fast-paced, high-growth environment with both remote and onsite employees

Nice To Haves

• Experience with IT asset management, ticketing systems, and onboarding/offboarding processes preferred

Responsibilities

• Serve as the primary point of contact for employee technical support requests through ticketing systems, email, chat, and in-person support
• Troubleshoot and resolve hardware, software, and connectivity issues across laptops, tablets, mobile devices, and office peripherals
• Support both Windows and macOS environments, including printers, monitors, docking stations, conference room technology, and AV equipment
• Escalate complex technical issues to Tier 2 or Tier 3 teams while maintaining ownership of the employee experience through resolution
• Monitor system alerts and assist with routine maintenance, patching, and device health checks
• Manage the full employee equipment lifecycle, including onboarding, role changes, and offboarding
• Ensure new hires have the appropriate hardware, software access, and system permissions in place before their first day
• Provision and configure laptops and devices using tools such as Jamf, Microsoft Intune, and Apple Business Manager
• Manage software licenses, application access, and device compliance with security and encryption standards
• Coordinate hardware refreshes, data migrations, and replacement cycles for aging equipment
• Oversee shipping and receiving of IT equipment for remote employees, including international shipments when needed
• Maintain accurate inventory records for laptops, monitors, peripherals, spare equipment, and other IT assets
• Coordinate the recovery, cleaning, testing, and redeployment of hardware from departing employees
• Track asset movement and maintain documentation to support audit readiness and reduce inventory discrepancies
• Support account administration activities within Entra ID and Google Workspace, including password resets, permission changes, and user provisioning
• Document recurring issues, troubleshooting steps, SOPs, and employee-facing how-to guides within the IT knowledge base
• Partner cross-functionally with People Operations, Security, and department leaders to ensure a smooth onboarding and employee support experience

Benefits

• Medical, dental, and vision coverage - 100% of the employee premium is covered by Rx Redefined.
• Professional growth - be part of a high-growth team where you’ll learn quickly and see the impact of your work.
• Unlimited PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees