Dual Therapist (Massage/Esthetician)

Arch Amenities Group • Winchester, NV

26d • Onsite

About The Position

Arch Amenities Group is seeking a Dual Therapist to provide massages and body treatments to guests at the luxury spa inside the Hilton Grand Vacations on the Boulevard. The role requires providing treatments in accordance with the service menu, current licensure, established service guidelines, guest expectations, and Arch Amenities Group’s standards and policies. The therapist maintains product knowledge, explains product benefits, recommends products and other spa treatments, and provides attentive, professional guest service. The position also involves keeping work areas and equipment clean, documenting client information when appropriate, completing assigned side work, attending meetings and professional training, and reporting incidents or accidents to management. Availability may be needed during the facility’s operating hours, including nights, weekends, and holidays. The role involves prolonged standing, physical activity, handling moderate loads, and using treatment tools and products. Work may involve odors, fumes, and vibrations; at facilities with a hammam, it may also involve water, steam, and hot temperatures.

Requirements

• High school diploma or GED.
• Valid state massage therapy license or other credentials required by the state.
• Previous massage and bodywork experience.
• Customer service experience, preferably in a spa.
• Ability to build rapport with guests and explain treatments and services.
• Excellent customer service skills and work ethic.
• Ability to work efficiently, stay organized, and handle multiple duties simultaneously.
• Energetic, enthusiastic, and motivational demeanor.
• Professional manner, discretion, and appearance.
• Good verbal and written skills.
• Strong team-player skills.
• Comfort recommending products.
• Ability to stand for long periods.
• Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly; may occasionally lift or move up to 25 pounds.
• Ability to balance, kneel, crouch, reach, stand, walk, push, pull, lift, perform fingering and grasping, use tactile sense, make repetitive motions, and see, hear, talk, and maintain visual acuity.

Responsibilities

• Maintain the Arch Amenities Group guest experience and follow its service standards, mission, values, brand standards, and policies.
• Perform massage and body treatments according to established guidelines and guest expectations, and provide menu services within current licensure.
• Assess guest contraindications that may prevent a service from taking place.
• Attend to guests’ needs throughout each service and use universal precautions.
• Clean and disinfect equipment daily, and keep work areas clean and properly set up.
• Maintain knowledge of spa services and product ingredients, explain product benefits, answer guest questions, recommend home-use products, and suggest other beneficial spa treatments.
• Begin and end treatments on time; work the assigned schedule and arrive and depart on time.
• Inform the Spa Director or other management personnel about product needs.
• Create and maintain client cards and treatment notes when appropriate.
• Complete assigned side work and attend scheduled meetings and professional training.
• Report incidents or accidents to a member of the management team.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED