Massage Therapist

Starwood Hotels•Austin, TX

11d

About The Position

The Massage Therapist delivers massage and body treatments in a safe, professional, and personalized manner, creating a restorative luxury spa experience through guest consultations, skilled treatment delivery, and high standards of service, cleanliness, and confidentiality. The role serves as an ambassador for the spa and brand, ensuring guest interactions demonstrate warmth, expertise, and attention to detail. The position also supports spa operations through guest education, product and service recommendations, accurate treatment records, maintaining treatment rooms and shared facilities, participating in training and team initiatives, and following hotel, safety, and security policies. The therapist must be flexible with scheduling, including evenings, weekends, holidays, and peak business periods.

Requirements

High school diploma or equivalent.
Current, valid state massage therapy license in good standing; state-specific licensing is required.
Strong knowledge of massage modalities, body treatments, and contraindications.
Excellent guest service, communication, and interpersonal skills.
Professional, polished appearance and demeanor.
Ability to educate guests and confidently recommend spa products and services.
Strong attention to detail and commitment to safety, cleanliness, and guest comfort.
Ability to remain calm and professional in a fast-paced environment.
Basic computer proficiency.
Ability to stand for extended periods, perform repetitive motions, and lift and carry supplies as needed.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

At least 2 years of experience providing massage and body treatments in a luxury spa or resort environment is preferred.
Experience with spa booking systems is preferred.

Responsibilities

Perform massage and body treatments according to established protocols and guest preferences.
Welcome guests professionally and conduct consultations to understand their well-being, preferences, and contraindications.
Customize treatments within established guidelines and clearly explain services, techniques, and benefits.
Educate guests about home-care products and spa services and support retail sales initiatives.
Maintain complete, accurate, and confidential guest treatment records.
Follow sanitation, hygiene, and safety standards for treatment rooms, tools, equipment, and shared spa facilities.
Keep treatment areas and shared facilities clean, organized, and serene.
Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives.
Stay knowledgeable about spa services, amenities, and resort offerings; answer guest inquiries and conduct facility tours when requested.
Immediately report guest concerns, treatment issues, injuries, equipment malfunctions, maintenance problems, safety hazards, accidents, or injuries to leadership as applicable.
Arrive on time for scheduled shifts, prepared and professionally presented.
Demonstrate scheduling flexibility, including evenings, weekends, holidays, and peak business periods.
Contribute to a positive, guest-focused, collaborative team environment.
Follow company, hotel, safety, and security policies and procedures; complete required safety training and certifications and properly store flammable materials.
Maintain professional uniform and personal appearance and protect proprietary information.
Embody the 1 Hotels Vision, Mission, Compass, Promise, Good-Natured Service, and Brand Pillars.
Perform other reasonable duties assigned to support spa operations.