Dual Therapist Lead

Arch Amenities Group•Greenville, SC

About The Position

The Dual Therapist Lead provides massages and body treatments to guests, following Arch Amenities Group standards, policies, and service expectations. The role performs treatments listed on the service menu within the scope of current licensure, assesses guest contraindications, attends to guest needs throughout each service, and observes universal precautions. The position also maintains treatment areas and equipment, keeps up to date on spa services and product knowledge, explains product benefits, answers guest questions, and recommends home-use products and other beneficial treatments. The position maintains client cards and treatment notes when appropriate, completes assigned side work, attends meetings and professional training, reports incidents and accidents to management, and performs other duties as assigned. The employee works the assigned schedule and must be available when the facility is open, potentially including nights, weekends, and holidays. This role involves prolonged standing and other physical activities, including walking, balancing, kneeling, crouching, reaching, pushing, pulling, lifting, and repetitive hand movements. It may require exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly, and occasionally lifting or moving up to 25 pounds. Work may involve exposure to odors, fumes, vibrations, chemicals, noise, heat, or cool conditions. At a facility with a hammam, work also involves water and steam in hot temperatures. Tools and materials include massage oils and lotions, hot stones, a hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.

Requirements

High school diploma or GED.
Valid state license in massage therapy or other credentials required by the state.
Previous massage and body work experience.
Customer service experience, preferably in a spa.
Ability to build rapport with guests and explain treatments and services.
Excellent customer service skills and work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Good verbal and written skills.
Strong team player.
Comfort with product recommendations.
Availability when the facility is open, which may include nights, weekends, and holidays.
Ability to stand for long periods and perform the listed physical activities and lifting demands.

Responsibilities

Maintain Arch Amenities Group guest experience, mission and values, standards and expectations, and brand standards.
Adhere to Arch Amenities Group policies.
Perform massage and body services according to established guidelines and guest expectations.
Perform treatments on the service menu based on current licensure.
Assess guest contraindications that may prevent a service from taking place.
Meet guest needs throughout each service and use universal precautions.
Clean and disinfect equipment daily; keep work areas clean and set according to procedures.
Maintain knowledge of spa services and product ingredients, and explain product benefits to guests.
Answer guest questions professionally and knowledgeably; recommend products for home use and suggest other beneficial spa treatments.
Begin and end treatments on time, work the assigned schedule, and arrive and depart on time.
Inform the Spa Director or other management personnel about product needs.
Create and maintain client cards and treatment notes when appropriate.
Complete assigned side work and attend scheduled meetings and professional training.
Report incidents or accidents to a member of the management team.
Perform other duties as assigned.