Dual Therapist Lead

Arch Amenities Group•Greenville, SC

About The Position

The Dual Therapist Lead provides massages and body treatments to guests at the facility. The role is responsible for delivering services according to established guidelines, guest expectations, current licensure, and Arch Amenities Group standards. The position also involves maintaining treatment areas and equipment, understanding and explaining spa products and services, supporting guest needs, and completing assigned operational duties.

Requirements

High school diploma or GED.
Valid state massage therapy license or other credentials required by the state.
Previous massage and bodywork experience.
Customer service experience, preferably in a spa.
Ability to build rapport with guests and explain treatments and services.
Excellent customer service skills and work ethic.
Ability to work efficiently, stay organized, and handle multiple duties simultaneously.
Energetic, enthusiastic, and motivational demeanor.
Professional manner, discretion, and appearance.
Good verbal and written communication skills.
Strong team-player skills.
Comfort with recommending products.
Availability to work when the facility is open, which may include nights, weekends, and holidays.
Ability to stand for long periods and perform physical activities including balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions; ability to see, hear, talk, and use tactile sense.
Medium work involving exertion of up to 50 pounds occasionally, 20 pounds frequently, and up to 10 pounds constantly; may occasionally lift or move up to 25 pounds.
Ability to work around odors, fumes, and vibrations; at facilities with a hammam, work may involve water, steam, and hot temperatures.

Responsibilities

Maintain the Arch Amenities Group guest experience and follow company mission, values, standards, expectations, brand standards, and policies.
Perform massages and body treatments according to service guidelines and guest expectations, and provide treatments permitted by current licensure.
Assess guest contraindications and meet guest needs throughout the service.
Use universal precautions and clean and disinfect equipment daily.
Maintain knowledge of spa services and product ingredients, explain product benefits, answer guest questions, recommend products for home use, and suggest other beneficial spa treatments.
Begin and end treatments on time; work the assigned schedule and arrive and depart on time.
Keep work areas clean and set up according to procedures.
Inform the Spa Director or other management personnel about product needs.
Create and maintain client cards and treatment notes when appropriate.
Complete assigned side work and attend scheduled meetings and professional training.
Report incidents or accidents to a member of the management team.
Perform other duties as assigned.