Dual Table Games Floor Supervisor - Table Games Operations

Hard Rock Hotel & Casino Ottawa • Ottawa, ON

51d • $28

About The Position

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Requirements

• A minimum of two (2) years of experience as a Table Games dealer preferred.
• Demonstrate exceptional guest service skills including a positive demeanor and calm, steady temperament
• Demonstrate and maintain strong ethical standards
• Excellent interpersonal, written and verbal communication skills in English is essential
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Nice To Haves

• Proficiency in a second language (French) is preferred

Responsibilities

• Monitors and adjusts table game limits with respect to gaming volume.
• Responsible for handling customer requests, including information, markers, and comps.
• Ensures accuracy of all monetary transactions.
• Responsible for dealing an assigned game in accordance with established policies and procedures.
• Complies with all departmental and Company Policies including business ethics guidelines and all regulatory requirements.
• Offers the highest possible level of customer service resulting in a maximum level of customer enjoyment and return play.
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Works diligently to support the Company’s culture and team philosophy throughout the property.
• Amicably resolves customer related problems in a fast-paced environment.
• Ensures the protection of customer’s rewards and credit lines.
• Maintains confidentiality of all Company proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Serve in the role and complete the responsibilities of a Dual Rate Dealer/Floor Supervisor as requested

Benefits

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees