Dual Rate Table Games Dealer and Supervisor

Q Casino + Resort•Dubuque, IA

9d•Onsite

About The Position

Q CASINO + RESORT Table Games Dealer + Table Games Supervisor Dual Rate BASIC FUNCTION Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations.

Requirements

High School Diploma
1-2 years table games experience
1-2 years supervisory experience
Good leadership skills
Good oral and written communication skills
Excellent customer service skills
Reasonable knowledge of applicable mathematical skills
Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
Must be able to resolve customer disputes professionally and courteously
Must be knowledgeable of IRGC rules and regulations
Must be knowledgeable to Q Casino Internal Controls
Must possess a valid IRGC gaming license.

Responsibilities

Responsible for assigning dealers to games when Table Games Lead is not present
Assists with dealer training and improving employee skills
Responsible for meeting and greeting customers at the Table Games area
Resolves game related disputes involving customers and employees
Completes fill and credit transactions
Ensure Title 31 compliance
Works with other departments to ensure a cooperative environment
Deals standardized, smooth and mechanically efficient games to players
Responsible for exchanging chips for currency
Responsible for verifying fills and credits with supervisors
Responsible for accurately collecting and paying wagers
Provides and promotes positive customer relations supported by employee quality service
Ensure honesty and integrity of all table games during assigned shift.
Responsible for the protection of company assets as it relates to table games.
Reports suspicious activity and customer behavior to supervisors.
Responsible for maintaining a consistent pace on assigned games.
Other duties as assigned