Table Games Dealer

Caesars Entertainment•Chandler, OK

1d•Onsite

About The Position

This role requires an upbeat and proactive individual to interact with guests and fellow employees. The dealer will be responsible for familiarizing themselves with guests' names and personal facts, handling chips, and possessing knowledge of card games and other property offerings. A strong understanding of department policies, procedures, and regulatory laws is essential. The position involves striving for customer satisfaction, communicating special promotions, and coordinating with supervisors and security to prevent cheating and identify irregularities. Dealers act as role models, adhering to all policies and working a flexible schedule that includes weekends, evenings, holidays, and overtime. The company emphasizes an 'Everyone Greets Everyone' (EGE) policy, expecting all team members to proactively greet guests and colleagues, maintain awareness of their surroundings, and present themselves professionally while on the floor. Participation in mandatory meetings and pre-shift sessions is also required.

Requirements

Upbeat personality.
Proactive in anticipating customer needs.
Motivated to familiarize themselves with all guests’ names and personal facts.
Money handling skill.
Knowledge of card games.
Basic knowledge of other games and services offered at property.
Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
Ability to build and achieve customer satisfaction.
Ability to exercise appropriate discretion in identifying communications of special promotions to customers.
Ability to coordinate with Table Games supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities.
Ability to act as a role model and present oneself as a credit to Harrah’s.
Adherence to regulatory, departmental, and company policies.
Ability to work a flexible schedule including weekends, evenings and holidays.
Willingness to work a reasonable amount of overtime when required.
Adherence to the Everyone Greets Everyone (EGE) policy.
Participation in all mandatory meetings and pre-shift BUZZ sessions.

Responsibilities

Interact with guests and fellow employees with an upbeat personality.
Anticipate customer needs proactively.
Familiarize oneself with guests' names and personal facts.
Handle money and provide chips for guests.
Possess knowledge of card games.
Have basic knowledge of other games and services offered at the property.
Understand department policies and procedures, including Federal and Regulatory laws and guidelines.
Achieve customer satisfaction.
Communicate special promotions to customers with appropriate discretion.
Coordinate with Table Games supervisor and Security to detect and prevent cheating and identify floor irregularities.
Act as a role model and represent the company positively.
Adhere to regulatory, departmental, and company policies.
Work a flexible schedule including weekends, evenings, and holidays.
Work overtime when required.
Follow the Everyone Greets Everyone (EGE) policy, greeting guests and team members.
Participate in all mandatory meetings and pre-shift BUZZ sessions.