Dual Rate Supervisor Full Time (Planet Hollywood LV)

Caesars Entertainment • Las Vegas, NV

1d

About The Position

The Dual Rate Supervisor oversees several table games during an assigned shift, with emphasis on guest service, protecting Caesars Entertainment assets, and motivating and coaching employees. Games may include Blackjack, Roulette, Craps/Dice, Baccarat, and/or Pai Gow. The role handles guest disputes, monitors activity in the Table Games area, supports guest development, and provides guidance and performance reviews for assigned personnel.

Requirements

• Communicate effectively and professionally in English, verbally and in writing.
• Present a neat and professional appearance.
• Be at least 21 years old.
• Be able to perform basic math functions.
• Be flexible to work various shifts.
• Know casino rules, regulations, and procedures pertinent to pit operations.
• Hold an Alcohol NV and Gaming License, NV.
• Respond calmly in a demanding environment and manage multiple tasks under time constraints.
• Possess good manual dexterity for quick and accurate handling of chips, cards, and money.
• Have excellent vision, including peripheral vision, to protect the games.
• Tolerate secondhand smoke, high noise levels, bright lights, and dust.
• Be able to bend, reach, kneel, twist, and grip items.
• Be able to walk and remain on foot for extended periods.
• Manage heavy business volume and sensitive staff and guest situations in a timely manner.

Nice To Haves

• A minimum of 2 years of pit operation experience is preferred.
• Prior professional cleaning experience is preferred.

Responsibilities

• Operate several table games on an assigned shift.
• Maintain working knowledge of table games, house rules, counting methods, and procedures, and ensure coin and check racks remain filled.
• Settle disputes involving guests in the Table Games area and refer exceptionally difficult disputes to the Casino Manager, Table Games or Director of Table Games.
• Support guest development by interacting with guests, modeling interactive skills for guests and fellow employees, and making company decisions.
• Monitor unusual or questionable activity by Table Games employees or gaming guests and report situations to the assigned superior.
• Observe problems or differences between Table Games employees and gaming guests and provide assistance when necessary.
• Recommend department personnel changes, including hiring, promotion, demotion, and termination, and recommend wage and salary changes within established limits.
• Counsel, guide, coach, and instruct assigned personnel in the proper performance of their duties.
• Prepare and coordinate periodic performance reviews for assigned personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed