Dual Rate Security Shift Manager FT

Bally's Chicago•Atlantic City, NJ

2d•Onsite

About The Position

This role is for a Dual Rate Security Shift Manager who will be responsible for training security personnel, creating a fun and exciting environment, and ensuring service excellence. The position requires a dynamic and positive leader who fosters teamwork, employee morale, and open communication. The Shift Manager will act as a role model and coach, developing employees and holding them accountable for performance expectations. They will also evaluate personnel performance, establish business and service objectives, and coordinate regulatory procedures and company policies. A key responsibility includes operating a motorized vehicle, such as a company van. The role demands leadership skills to set a vision and inspire the team, as well as the ability to recommend and implement changes to improve employee and guest satisfaction.

Requirements

Directs and supervises activities in assigned zone, with the assistance of the Security force.
Assists Security Manager in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises.
Ensures that posts in their zones are properly manned and that relief is provided.
Conducts investigations as assigned.
Maintains approved vendors list and keeps CCC exclusion list current and enforced.
Maintains record of undesirable patrons, and maintains liaison with Law Enforcement Agencies-City, State and Federal, and provides testimony in court when required.
Conducts background inquiries of new hires with law enforcement agencies.
Maintains liaison with Investigation Units of other Hotel/Casinos.
Responds to all alarms and directs operations if a fire is located.
Instructs employees in Fire/Safety and emergency evacuations.
Inspects all areas including kitchens, duct work, public rooms, hotel, etc., for any possible fire code violations.

Responsibilities

Trains Security personnel.
Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation, and open communication.
Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for their service performance expectations.
Evaluates performance of personnel under supervision.
Establishes and endorses the business and service objectives, ethics and values of the Company.
Coordinates regulatory procedures and company policies to ensure effective performance.
Operates motorized vehicle, i.e., company van.
Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
Recommends and implements change to improve overall employee and guest satisfaction.
Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.
Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.
Assists the director in maintaining departmental goals.
Directs all activities on assigned shift.
Monitors activity regarding Casino Control Commission regulations and company policies to ensure effective performance.
Prepares work schedules, details assignments and prepares and maintains payroll records.
Handles compliance matters related to the Security Department.
Supervises, trains and coordinates staff to ensure compliance with all related policies, and CCC and DGE regulations and court appearance.
Monitors incident reports, ensuring accurate and effective handling, and initiates Investigation process.
Develops, implements, and maintains required internal and external reporting procedures.
Monitors exclusion list and ensures effective enforcement where appropriate.
Conducts investigations into all hotel, casino and employee thefts and follows up with written reports when necessary: includes court appearances, dispositions, etc.
Supervises the issuance of casino access badges and passes.
Participates in the supervision, operation and/or support of the multi-casino Bad Beat system.
Other duties as assigned.